Customer Experience (CX) Specialist

Customer Experience Specialist** Hampton Bays, NY Onsite, Monday - Friday, 8:00 am - 4:30 pmJob ** Full-time* $25 - $28 per hourWe are seeking a passionate and detail-oriented Customer Experience Specialist with pool industry experience to support our Customer Experience (CXM) Manager in delivering exceptional service to our high-end clientele. As the direct support to the CXM, you will play a pivotal role in enhancing the customer journey and ensuring each client interaction is aligned with our luxury brand standards. This is an exciting opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and brand loyalty.Key *Customer * Actively engage with clients to understand their unique needs and preferences, ensuring that their experience exceeds expectations. Use empathy and excellent communication skills to create personalized interactions.Experience * Work closely with internal teams to ensure seamless service delivery that reflects our luxury brand values. Identify areas of improvement and advocate for stronger customer experiences.Feedback * Gather and analyze client feedback, driving continuous improvement by working with internal teams to enhance the overall customer experience.Relationship * Serve as the primary point of contact for clients, fostering strong relationships and customer loyalty to the brand.Service * Maintain the highest service standards, ensuring every client feels valued and prioritized in every interaction.Performance ** Collaborate with the CXM to track and improve key performance indicators related to customer satisfaction and overall experience.*****Pool Industry Experience is required"”no exceptionsExceptional communication skills, both verbal and writtenStrong interpersonal skills with a focus on customer engagement and relationship-buildingAbility to understand and address client needs with empathy and efficiencyExperience working in a customer-facing role, preferably in a luxury or service-focused industryA passion for delivering high-quality service and contributing to an outstanding customer experienceStrong organizational skills with the ability to handle multiple tasks and prioritize effectivelyIf youre ready to bring your passion for service excellence and pool industry expertise to a dynamic team, apply today to join us as a Customer Experience Specialist!

Created: 2025-05-11