Manager, Client Service, Creative

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job DetailsJob Title: Manager, Client Service, CreativeJob Location: Hybrid- Atlanta, Boston, Chicago, New York City, NorwalkWork Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.Overview: This role is an end to end market research position for the Creative Insights team in the Tech/Telco/Retail Vertical, reporting to the VP of this team.Primary ObjectiveDelivery of high-quality/high-impact insights and solutions across Tech, Telco and RetailScope of RoleResponsible for leading Creative projects for medium-low complexity accounts/projects, while supporting higher complexity projectsUnderstands Creative capabilities, solutions, and analytic methods, and can explain them to clients and team.Lead KAP setup/link testing for medium-low complexity accounts/projects, support on higher-complexityDevelop and maintain timelines and starting to be responsible for timeline and quality of work productsStrong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlinesLeads development of questionnaire, sample design and analytic plan for medium-low complexity accounts/projects, supports for high-complexity accounts/projectsLeads data analysis and first report drafts for medium-low complexity projects, supports for high-complexity. Takes an active role in story building – can lead team through initial rounds of reporting, especially for medium-low complexityHelps with presentation developmentActively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team membersLead proactive identification and resolving of project issues as they arise (lower-medium complexity). Escalate issues on high-complexity projects to the proper channelsLead communication with KMP PMs on medium-lower complexity projects, support communication on higher-complexity projects. Observe and support communications with Operations (DP, DD, Coding)Strong team orientationServe as a go-to for new team members who have questionsProvides support and guidance for 1-2 junior project team members on most projectsTake ownership on building your own skills through training, asking questions and supporting team membersWhen applicable, serve as scribe for new processes and protocols that may not have documentationOptimizes efficiency of delivery without sacrifice of qualityChallenges the status quo, looks for opportunities to improve, automate, streamline processesManages quality of work and works with internal departments and clients to achieve successful outcomes following solution and industry best practicesPerform in-depth quality checks at various stages of the research to ensure accuracySeeks to create an inclusive and positive environment and cultureAttends ERG/social community meetings/activitiesEssential Knowledge & Experience3+ years of professional experience in similar capacity or MMR program graduate; market research experience with exposure to quantitative methodologiesStrong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experienceProficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)Strong detail-orientation with ability to manage multiple work streams and among multiple teamsExcellent communication skills (verbal and written) with ability to use logical reasoning and problem-solvingNatural curiosity, a can-do attitude, driven and ability to take initiativeBachelor’s degree in market research/marketing or related social science and analytic disciplinesKantar BenefitsWe provide a comprehensive, highly competitive benefits package, includingMedical plans with comprehensive, affordable coverage for a range of health servicesHealth Savings Account/FSADental, Vision and benefits to cover unique healthcare needsWellness Program401k with matchTuition Reimbursement, Commuter benefitsUnlimited PTOWhy join Kantar?We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.Privacy and Legal StatementPRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.The salary range for this role in Chicago is 75,400.00 - 125,600.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.LocationChicago, N. Green StreetUnited States of AmericaKantar Rewards StatementAt Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.  We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.  We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Created: 2025-07-16