Business Analyst

Job ID NumberR5782Employment TypeFull timeWorksite FlexibilityHybridJob SummaryWe are looking for a motivated Business Analyst ready to take us to the next level! If you have experience with help desk, testing and are looking for your next career move, apply now.Job DescriptionWe are seeking a skilled Business Analyst with expertise in analysis, testing, and customer service to work in a helpdesk support. The role focuses on supporting critical data processing systems and offering excellent customer service. This position will be full-time contract and hybrid. What You'll Do:Support various applications by monitoring the helpdesk and managing helpdesk ticketsAnalyze reported problems and assist users with resolutions in a timely mannerDocument issues and resolutions; test applications to replicate reported issuesUnderstand and work with Use Cases, Business Requirements Documents, User Stories, Test Scripts, etc.Participate in fast-paced projects with an organized, multitasking, and customer-friendly approachWhat You'll Need:Required:5 years of experience in Business Analysis5 years of experience in Customer Service/End User Support/Helpdesk Support3 years of experience analyzing complex business processes and workflows5 years of experience with Software TestingStrong knowledge of documentation including BRD, FRD, Use Cases, User Stories, Test Scripts, etc.Excellent communication skills, both verbal and written4-year college degree or equivalent studyExperience in a judiciary or legal environmentFamiliarity with data processing systemsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $45.00- $49.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​#LI-MB1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Created: 2025-07-19