Assistant Center Manager - The UPS Store

SEEKING CANDIDATES WITH UPS STORE EXPERIENCECurrent and former UPS Store associates receive priority consideration and fast-track interview processPosition OverviewWe are actively seeking an Assistant Center Manager with current or recent UPS Store experience to help run day-to-day operations of our new franchise in San Antonio. If you're a UPS Store associate ready to advance, an Assistant Manager seeking a fresh start, or a former UPS Store employee ready to return, this is your opportunity. You'll help the Center Manager deliver world-class customer service to all customers while contributing to profit/loss performance, service delivery, and team development. This role offers a clear advancement path to Center Manager for candidates who demonstrate operational excellence and leadership potential.Why Your UPS Store Experience MattersMake sure to apply with all the requested information, as laid out in the job overview below.Reduced Training Time: You already know the systems, procedures, and standardsImmediate Contribution: Start adding value from day one with your existing knowledgeCareer Advancement: Your UPS Store background positions you for faster promotionCompetitive Compensation: UPS Store experience qualifies you for higher starting salaryKey ResponsibilitiesCustomer Service ExcellenceProvide world-class customer service to all customersHelp manage Pack and Ship Services, Mailbox Services, and Print ServicesProcess shipping orders using UPS/FedEx/USPS systemsHandle freight services and oversized shipmentsPerform notary services (we'll support your certification if needed)Assist with passport photos and document shreddingBuild relationships with regular customers and small businessesOperational SupportHelp the Center Manager run day-to-day center operationsContribute to achieving sales and service targetsHelp manage center financials and expense controlAssist with inventory management and merchandisingOpen and close the center as requiredHelp maintain UPS Store operational compliance and standardsSupport cash handling and daily reconciliation proceduresTeam CollaborationHelp with personnel management and training of new associatesSupport scheduling and work assignment coordinationContribute to weekly or monthly staff meetings and operational improvementsKnow how to listen, follow, lead, and help the Center Manager attain defined targetsAssist with local store marketing program implementationFoster positive team environment during shiftsRequired Qualifications1 year retail store operations experience OR 2 years customer service/retail experienceHigh school diploma or GED requiredAvailable to work flexible schedule including SaturdaysComputer skills including Microsoft Office; ability to learn Adobe SuitesStrong customer service orientation and phone skillsAbility to lift 50+ lbs and stand for extended periodsDetail-oriented with good organizational skillsProfessional appearance and communication skillsMust demonstrate ability to "listen and lead"Strongly Preferred Qualifications - UPS Store Experience PriorityCURRENT OR RECENT UPS STORE EMPLOYMENT (HIGHEST PRIORITY)Specific UPS Store experience we're seeking:Current UPS Store Associate or Assistant ManagerFormer UPS Store employee within last 2 yearsExperience with UPS Store POS and shipping systemsKnowledge of Pack and Ship procedures and best practicesFamiliarity with Print Services operationsUnderstanding of Mailbox Services and related regulationsExperience meeting UPS Store performance standardsPrevious experience at FedEx Office, PostalAnnex+, or similar operations also valuedSupervisory experience in logistics or retail environmentBilingual Spanish/English capabilitiesSome college coursework in business or related fieldCompensation & BenefitsSalary Range: $40,000 - $50,000 annually (higher range for UPS Store experienced candidates)Performance-based increases and bonusesComprehensive training program (abbreviated for UPS Store experienced hires)Clear path to Center Manager positionProfessional development opportunitiesSupportive team environment with experienced leadershipA Direct Message to Current UPS Store AssociatesAre you a UPS Store associate ready for the next step? We know you've mastered the fundamentals - processing shipments, managing print jobs, servicing mailboxes. Now it's time to advance your career with leadership responsibilities and higher compensation.What we offer that your current position might not:Immediate leadership role with path to Center ManagerHigher salary than typical associate positionsDirect mentorship from franchise ownerOpportunity to shape a new center's culture from day oneYour ideas and experience valued and implementedWe understand what you bring:Mastery of UPS Store systems and proceduresUnderstanding of peak seasons and customer patternsKnowledge of common customer service challenges and solutionsAbility to train new associates from day oneExisting relationships with UPS Store vendor and support networksCareer Development Path - Accelerated for UPS Store VeteransFor candidates with UPS Store experience, typical advancement timeline to Center Manager is 6-12 months (versus 12-24 months for those without). We provide:Expedited leadership training building on your existing knowledgeImmediate involvement in center financial managementEarly exposure to P&L responsibilitiesFast-track to Center Manager certificationSupport for additional UPS Store training and credentialsPhysical RequirementsAbility to lift and carry packages up to 50 lbs regularlyStand and walk for entire shift (up to 8 hours)Bend, stoop, kneel, and reach to handle packagesManual dexterity to operate computers, printers, and equipmentClear vision to read labels, invoices, and computer screensAbility to work in fast-paced environmentWork ScheduleFull-time position: 35-40 hours per weekRotating schedule including Saturdays (center closed Sundays)Typical shifts: Opening (7:30am-3:30pm) or Closing (12:00pm-8:00pm)Holiday coverage required (excluding major holidays when closed)Schedule flexibility required during peak seasonsApplication Process - UPS Store Fast TrackFor Current/Former UPS Store Employees: Submit your application with:Current or most recent UPS Store location and datesCurrent position and key accomplishmentsSpecific UPS Store systems you're proficient withReason for seeking new opportunityAvailable start date (we understand 2-week notice requirements)Priority Interview Process:Current UPS Store employees receive same-week interview schedulingFormer UPS Store employees receive priority considerationReferences from UPS Store managers or owners especially valuedTraining Program:UPS Store experienced hires: 1-week accelerated onboardingFocus on franchise-specific procedures and local marketSkip basic systems training you already knowTo Apply: Submit resume clearly highlighting your UPS Store experience. In your cover letter, mention:Specific UPS Store location(s) where you've workedSystems and procedures you've masteredWhy you're ready for advancementSalary expectations based on your experienceThe UPS Store centers are independently owned and operated franchises. While we strongly prefer candidates with UPS Store experience for this role, we will consider all qualified applicants. The UPS Store is an Equal Opportunity Employer committed to building a diverse team and providing growth opportunities for all associates.

Created: 2025-11-08