IT Service Provider: Network & Desktop Support ...

About the Opportunity:Learn more about the general tasks related to this opportunity below, as well as required skills.AIR Technology Services is seeking a skilled Desktop Technician with 2 to 8+ years of experience to join our team. As a Desktop Support Technician, you will be placed within our client companies to provide comprehensive desktop support and troubleshooting services. This role involves managing a broad range of IT needs, including technical support and troubleshooting assistance to end-users. Your expertise in Desktop Support and Software Support & Troubleshooting while understanding Network Administration will be crucial in ensuring the smooth operation of desktop systems in dynamic environments. The ideal candidate will be a confident self-starter, capable of navigating various IT challenges effectively.Duties and Responsibilities:* Provide technical support to end-users through phone, email, or in-person, ensuring effective communication and problem resolution.* Install, configure, and maintain desktop hardware and software, performing system upgrades and patches as required.* Troubleshoot and resolve hardware and software issues, documenting all support activities and resolutions in a timely manner.* Set up and maintain user accounts in Active Directory and assist with network administration tasks, including TCP/IP configuration and troubleshooting.* Collaborate with other IT team members to resolve complex technical issues and provide training and guidance to end-users on desktop systems and software usage.Skills and Experience:* Strong technical support skills with proven ability to diagnose and resolve hardware and software issues.* Experience with network administration, including Active Directory management and TCP/IP troubleshooting.* Proficient in Microsoft Office applications and familiar with other common business applications such as CAD products and Office 365.* Knowledge of help desk ticketing systems for tracking support requests and understanding of network troubleshooting techniques.Requirements:* Strong troubleshooting skills with desktop systems and software applications.* Proficiency in Windows OS (10/11) and familiarity with Server 2019/2022+ operating systems.* Experience with 3CX Phone System administration and support* Knowledge of SIP trunk providers (Flowroute, QuestBlue, etc.) and VoIP fundamentals* Ability to configure and troubleshoot SBCs, call flows, QoS, NAT/firewall rules, and VoIP-related network performance issues* Excellent problem-solving skills with a detail-oriented approach.* Strong communication skills for effective interactions with clients and team members.* Ability to manage multiple tasks and prioritize work in a fast-paced environment.* Flexibility, a proactive and positive attitude, and teamwork skills.* Willingness to provide on-call support on a rotational basis, including occasional weekend, emergency, and evening work.Join Us:At AIR Technology Services, you will be part of a team committed to delivering high-quality IT solutions and support. We offer a dynamic work environment where you can develop your skills and grow your career. If you are dedicated and ready to work for an innovative company, apply today!Job Type: Full-timePay: $22.00 - $30.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceExperience:* Service technician: 1 year (Required)Ability to Commute:* Waukesha, WI (Required)Work Location: In person

Created: 2025-12-01