Dedicated Support Technician

MANTECH seeks a motivated, career-focused Dedicated Support Technician to join a dedicated support team of IT professionals delivering mission-critical deskside support, incident response, and project coordination in Virginia.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.You will play an essential role in ensuring IT infrastructure and mission applications operate seamlessly by managing incidents and service requests through their entire lifecycle.Responsibilities include, but are not limited to:Apply ITIL-based processes to manage the receipt, triage, categorization, and resolution of incoming incidents, requests, and demands.Write SOPs, register laptops in the USG1 environment, and perform hardware inventory.Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support.Perform remote desktop triage and system repairs using approved remote tools.Maintain and update support records and tracking systems accurately.Collaborate with network, software engineering, and application teams to restore services and diagnose problems.Provide local support, which may involve travel between customer buildings.Provide administrative support for special non-commercial systems including access management and file transfers.Hours of Coverage:Shift: 8:00AM - 4:30PM Mon-Fri (no arrival before 7:00AM). For qualified candidates, a 7:00AM-3:30PM shift may be considered.Minimum Qualifications:BA/BS and 4+ years of work experiences OR HS Diploma and 8+ years of work experienceComponent System Administration (CMA) CertificationKnowledge of Windows Active DirectoryAbility to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecomDemonstrated technical and problem-solving capabilities to address critical IT issuesExperience supporting Windows and business applications in an enterprise environmentFamiliarity with desktop programs, configuration, and debugging techniquesExperience with virus scanning, standalone desktop, laptop computing services and experience with troubleshooting servers, printers, and peripheral devicesPreferred Qualifications:Experience in a technical help desk support roleFamiliarity with data transfer servicesIAT Level II certificationExperience with ServiceNow ITSM and ITBMBackground managing projects of low to mid-level complexityITIL® v4 Foundation or higher certificationClearance Requirements:Current/active TS/SCI with Polygraph is required.Physical Requirements:Must be able to remain in a stationary position 50%.Must be able to move/traverse within and between buildings and offices.Must be able to position self to maintain computers, including under desks and in server closets.Must be able to operate a computer and other office productivity machinery, such as calculators, copiers, and printers.Must be able to move Audio/Visual or computer equipment weighing up to 50 pounds.

Created: 2025-12-01