Customer Service Representative

We are seeking a motivated and detail-oriented Service Coordinator to join our growing team. In this role, you will be the central point of contact for managing service work orders, ensuring timely dispatch, and maintaining compliance with service-level agreements (SLAs). This position is ideal for individuals with strong customer service skills, excellent communication abilities, and a desire to build a long-term career in a dynamic environment.Key ResponsibilitiesOpen, enter, and dispatch service work orders with accuracy and efficiencyConfirm receipt of work orders by subcontractors and verify scheduled dates/timesMaintain clear and complete notes of all customer and subcontractor correspondence in the systemHandle incoming phone calls with professionalism and urgencyClose service calls in the system once work is completedUpdate customer web-based portals with current informationMonitor and manage dashboards to ensure SLA complianceProvide support for purchasing activitiesAssist with accounts payable and accounts receivable processingPerform additional administrative and operational tasks as assignedRequired Skills & CompetenciesStrong customer service orientation with experience in help desk or support rolesExcellent verbal and written communication skillsAbility to thrive in a fast-paced, deadline-driven environmentStrong organizational and project management skillsPositive attitude with respectful, open communicationAbility to see the “big picture” while managing details effectivelyTechnical SkillsProficiency in Microsoft Excel and OutlookExperience with Google Apps (Gmail, Google Earth, etc.)Skilled in PDF creation and editing tools (Bluebeam, Adobe)Familiarity with financial software and cloud-based tracking platformsGeneral troubleshooting and technical support capabilitiesQualificationsIntermediate-level experience in customer service, operations, or technical supportRecent experience in call center, project coordination, or service-related roles preferredPMP, Scrum, or related project management exposure is a plus✨ Why Join Us? This is more than just a job—it’s an opportunity to grow your career in a supportive environment where your contributions make a direct impact. If you are detail-oriented, customer-focused, and eager to learn, we want to hear from you.Job Type & LocationThis is a Contract to Hire position based out of Round Rock, TX.Pay and BenefitsThe pay range for this position is $21.00 - $23.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Round Rock,TX.Application DeadlineThis position is anticipated to close on Dec 15, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-12-02