Account Specialist

Company OverviewLennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.LI-DNIJob DescriptionWhat We are Looking For Handle situations that may require adaptation of response or extensive research according to customer response. Resolve problems escalated through lower staff levels. Coordinate with a wide variety of functions within the company and provide liaison with customers during post delivery times. Review warranty claims discuss product capabilities and problems in light of customer needs and provide special pricing for non-standard warranty items and repairs. Resolve problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like. Resolve return credit problems. Use computerized system for tracking, information gathering and/or troubleshooting.The specialist may be asked to perform activities within product service, repair, consumer relations, warranty claims and similar areas and provide work leadership to lower level customer service staff.The person in this position may also need to assess needs and suggest/promote alternative products or services.QualificationsWhat We Are Looking For Requires a high school diploma or an equivalent combination of education and experience. A bachelor''s degree or equivalent is preferred. Requires at least 4 years related experience.Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires extensive knowledge of the organization, products and services. May require advanced problem solving. Requires ability to navigate a computerized data entry system or other relevant applications.WHAT WE OFFERAt Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennox''s FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as 100% remote. Competitive base salary Excellent medical plans designed to support healthy lifestyles Mental and financial health programs Outstanding 401K with company matching and 1-year bonus Employee Stock Purchase Program Community involvement opportunities Robust Employee Assistance Program Relocation assistance is available And much, much more!WE VALUE DIVERSITYHere at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Created: 2021-11-29