Area Activities Manager @ Turtle Cay Resort

JOB SUMMARY Under general direction, the Area Activities Manager plans and executes all resort related activities for two or more resorts including, but not limited to, daily resort activities, holiday activities, and company food holidays and special events. ESSENTIAL JOB FUNCTIONS Hosts activities programs on a day-to-day basis for all age groups. Activities will differ based on resort requirements and seasonal opportunities. Carries out all reasonable requests or special projects requested by resort guests and management. Plans, organizes, and instructs specific classes, activities, and events to include special events and holiday programs. Responsible for the inventory of supplies and products for Activities, including performing monthly inventory and tracking. Responsible for maintaining a par of supplies and ordering when necessary. Responsible for maintaining operating budget of /- 5% of operational budget. Continually develops new and exciting programs and shares ideas on how to improve and expand current existing programs. Monitors various recreational activity common areas (i.e. pool, fitness center, video game room, tennis courts, etc.) to enforce all rules and regulations. Responsible for overseeing and supervising the work of Activities Coordinators and where applicable, Activities Supervisors and Activities Managers. Trains all new hires on the general duties of the department. Conducts regular team meetings to inform and educate team members on training refreshers and/or new and upcoming events and responsibilities. Maintains department presence with resort management team. Advises the General Manager of proposed Activities calendars and special events calendars, ensuring approval is received prior to distribution. Submits all collateral requests to Creative Services in a timely manner ensuring that all required collateral is approved prior to guest distribution. Responsible for recruiting, interviewing and hiring new team members on an as-needed basis to maintain full staffing levels based on the season. Implements best practices and procedures to ensure compliance with the quality assurance audit for the department. Responsible for preparing invoices for payment on a weekly basis. Prepare and post departmental schedules. Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. EDUCATION Associate''s degree or equivalent experience in related field. EXPERIENCE A minimum of five (5) years of experience in the hotel and/or resort activities field required. A minimum of three (3) years of supervisory experience in the hotel and/or resort activities field required. SUPERVISORY RESPONSIBILITIES This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. Specific supervisory duties include, but are not limited to the following: Determines and creates policies, procedures and manuals for direct reports. Establishes objectives and goals for the team; plans, organizes and manages work flow. Assigns, monitors, and reviews work; evaluates direct report''s performance. Recruit, interview, train, discipline, and terminate direct reports. Orientate and train direct reports. Approves time records and time off requests; submits payroll for direct reports. Investigates and resolves concerns and complaints. Provide assistance and support; maintains a positive and professional working environment. LICENSE & CERTIFICATIONS CPR/AED Certification (Adult, Infant, and Child Rescue). First Aid Certification. Food Handler''s Card - must be state/county-specific. Driver''s License (non-commercial) - must be state specific. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Ability to account for all funds collected through activities fees. Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Ability to interpret and create policies, procedures and manuals. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency situation and takes appropriate action. Able to establish and maintain a cooperative working relation. Ability to interpret and create spreadsheets. Able to use sound judgment; work independently, with minimal supervision. Strong analytical and problem solving skills. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. Competent in public speaking. Performs well with frequent interruptions and/or distractions. Cash handling skills (the ability to count currency, make and count back change). ADDITIONAL INFORMATION Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Created: 2021-11-29