SERVICE DESK - Contract to Hire - Chanhassen. MN

SERVICE DESK SPECIALIST POSITION DESCRIPTIONPOSITION SUMMARY: The Service Desk Specialist ensures that installations, configurations, upgrades, and repairs adhere to organizational goals and objectives. Must have the ability to communicate effectively with all levels of employees and customers.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide on-site I and II support for various software and hardware issues.Participate in off-hours on-call rotation for remote support.Conducts installations, configurations, upgrade tasks, and basic repairs.Customer service oriented - promote positive and end-user interactions and ensure troubleshooting process is an enjoyable experience.Utilize and observe established SLAs to ensure timely responses and assistance to phone, email, and on-site support requests.Ability to communicate effectively either written or verbally.Be able to document processes or procedures according to best practices or if audit purposes require it.Identify and resolve technical issues. Be willing to investigate, learn, and ask questions.Able to multitask projects and prioritize issues effectively.Be willing to learn new skills and apply those skills in the day-to-day activities.The ability to work individually or as part of a small group.Lifting and transporting of moderately heavy objects, such as computers and peripherals.Maintain positive and effective working relationships with internal and external partners.The statements contained herein reflect the principal function and most significant duties of the job but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent + 2 years of IT job experience required. Experience may be substituted for part of educational qualifications as appropriate.EDUCATION PREFERRED Associates degree related to IT and 2+ years of IT job experience, or Bachelors degree related to IT, or 4+ years of IT certifications (ex. A+, ITIL, MCITP, MCSA)KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS Familiarity with: Rack hardware installation and assembly VMware and vCenter management VOIP phone management and troubleshooting Helpdesk ring groups and call prioritization Meraki Dashboard including Meraki Switches and Access Points Identifying and troubleshooting network related issues Advanced knowledge of: Imaging desktops and configuring new user setups - Windows 10 Managing, troubleshooting, and deploying printers ITSM software Administration and utilization Office 365 Administration, to include MS Teams Experience with AD integration with 0365 including DirSync Experience with Azure AD Experience with AD Group Policy (GPO) For more information please contact Rejo Varghese ator Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position. - provided by Dice

Created: 2025-11-15