IT Help Desk | Level 2 - Dallas, TX

Job DescriptionRole & ResponsibilitiesFirst point of contact for phone/email support for customers as well as internal employeesWork with customers through our help desk system to remote login to help troubleshoot and fix issues when not onsiteWork onsite at designated customer location(s) to assist in Level 2 support for internal issuesCreate/update help desk ticketing system including logging of all ticketsSkills & Qualifications Experience as an IT Service technician or equivalent customer support role Level 2 help desk experience is a must Knowledge of Computer hardware and general knowledge of Microsoft Servers - provided by Dice

Created: 2025-11-15