Staff Full Stack Engineer - Bot Platform

Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer (press play on the video) across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr''s NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Simplr is funded by Asurion, which continues to support its growth. Asurion is a privately held company that provides insurance and tech solutions for smartphones, tablets, consumer electronics and appliances. Asurion operates in 14 countries and has 25,000 employees serving 300+ million consumers worldwide. At Simplr, we believe that our collective perspectives are what makes our company innovative, competitive, and a positive place to work. We are committed to building a diverse workforce, creating an inclusive work environment, and taking ownership of opportunities to do better.We have offices in San Francisco CA, Boston MA and Nashville TN - but we have embraced the remote life and don''t want location to stay in our way of amazing talent!For more information about Simplr, visit should you join us? We''re a highly innovative company that''s growing at ~300% per year that''s disrupting an archaic customer service industry worth over $100 billion dollarsWe have amazing, notable clients that are forming a strong foundation to help accelerate our growthWe not only provide best in class customer service for our customers, but we also provide work opportunities to thousands of highly qualified people in the United States who didn''t have the opportunity to do awesome, dignified work for amazing brands. Check out our Glassdoor ratings on our human cloud solution, SimplrFlex - rated one of the best places to workAbout the teamWe believe in giving our best and brightest the autonomy to define their solutions. Our technology teams work in the Journey Team model, which allows us to move quickly and continuously deploy new features and gives product designers freedom to design and deliver new products and services. The opportunityWe are seeking a Full Stack developer that can work with internal stakeholders, product managers and designers to build the best in class conversational bot platform. Someone who wants to build a world-class product that makes Simplr stand out. From planning to design, testing, and rollout, you''ll use your software development skills and strong interpersonal skills to collaborate with multiple teams across the company.Join us and you''ll be part of a team who loves trying out new ideas, creating impactful solutions, thinking big, and thrives on being at the intersection of AI and customer service.What you''ll be doingLay the groundwork for our ambitious conversational bot product line and help design the platform architecture in collaboration with the teamImplement and own the chat bots platform from widgets to backend services.Provide expertise from past experiences to help level up our current development practices.Review code, provide insightful feedback and elevate Simplr development teamExercise ethical decision-makingBe the voice in the room that always puts the user first.What to bringAbility to write great codeComfortable with front end and back end technologies (MERN stack preferred)Experience with text-based conversational chatbot developmentExpert level understanding of web technologies.A solid grounding in Computer Science fundamentals, data structures, algorithms and object-oriented design practicesStrong understanding of non-relational databases such as MongoDB and in-memory stores such as RedisGreat sense of ownershipRespect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments. After all, it''s the diversity of thought that builds great products!Experience and education5+ years of experience as a Full Stack Developer preferably in MERN stack2 years of experience specifically developing chat bots5+ years of experience building Web Applications.2+ years experience with non-relational databases such as MongoDBSome understanding of NLP.Bachelor''s degree in Computer Science or equivalent fieldSimplr is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Created: 2025-11-01