Desktop Analyst Adv.

The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user service desk tickets as well as troubleshoot Operating System and application issues. This position reports to the Manager, IT Client Services. Duties and Responsibilities: Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software. Determine appropriate hardware and software based on corporate policy and end user requirements. Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature. Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work. Image new PCs with IT''s default image as the PCs arrive from distributor, update image as necessary. Monitor progress on problem resolution and advise users on status of issue. Provide technical support to a large, remote team of employees who depend upon Information Technology to be successful. Provide A/V Support for in-house meetings and events. Log, monitor, and report to customers the status of requests. Complete assigned projects in a timely and effective manner. Monitor and track IT assets, inventory, and warranty periods of machines. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company. Participate in the After Hours On-Call Rotation as necessary. Basic Qualifications: Bachelor''s Degree in IT or related field required. Experience will be considered in lieu of a degree. 8-12 years of related work experience required. Linux experience and Mac OSx experience. Strong problem solving and technical troubleshooting skills. Strong Microsoft Windows and Office skills required. Working knowledge of all Microsoft Windows workstation Operating Systems support. Active Directory, remote controlling software skills. Experience with Wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets. Experience with Virtual Private Networks (VPN). Experience with Conference Room A/V technologies Working knowledge of Anti-Virus Software. Cloud software experience. No travel is expected in this position. Preferred Qualifications: CompTIA A+ certification preferred. Security + certification preferred. Virtualization and storage experience strongly preferred.It takes people to connect with people. At, ADTRAN we hire the best and brightest individuals who share our passion for meeting customer expectations the first time, every time. Employment is based not only on professional qualifications but also on the character and personal attributes we deem essential for the continued growth and success of the company. ADTRAN adheres to the highest ethical standards. This bar is set by our leadership and strengthened by our employees. Our employees are truly our most valued resource and are the reason for the company''s continued success.For more than three decades, ADTRAN has been a leader in the telecommunications industry. We are enabling communities and connecting lives as we equip service providers around the globe to deliver Gigabit broadband. These services are transforming the way people live, work and play. As an innovator, the company is also focused on the future. We are defining the future network with cloud-based software solutions developed with an open, scalable and programmable approach. We invite you to explore our current job opportunities and apply for those you deem fit your skills and qualifications. ADTRAN is an Equal Opportunity/Affirmative Action Employer of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disabilities, age, protected military or veteran status, or any other characteristic or status protected by federal, state or local laws. Thank you for your interest in ADTRAN careers.

Created: 2025-11-15