Ombudsman

DUTIES AND RESPONSIBILITIES (include, but no limited to): Investigates, analyzes, and renders final determinations on disputes involving residents to reduce pressure for outside regulation and avoid litigation costs;Resolves disputes on behalf of the company and its residents;Mediates among disputing residents to assist them in reaching their own reconciliation, settlement, or compromise;Functions as an intermediary to research, intervene or otherwise assist disputing parties in reaching an agreement;Advocates residents’ viewpoints to management on decisions directly affecting service-related concerns;Examines causes of residents’ disputes and initiate corrective action with management to improve customer relations;Serves as liaison to consumer and regulatory agencies to build consensus and strengthen rapport in support of strategic direction, mission, and goals;Provides opportunities for residents’ involvement and input on service-related issues and concerns to demonstrate commitment and responsiveness to their needs. QUALIFICATIONS and EXPERIENCE: A Bachelor’s degree in business or public administration, management, communications, public relations, marketing, psychology, conflict resolution or other consumer-related fields, or equivalent number of years’ experience;Three years of customer service experience;Communication Proficiency;Customer/Client Focus;Decision Making;Problem Solving/Analysis;Strategic Thinking.

Created: 2025-11-10