Representative, Care Connections Member Advocate - ...

**Job Description****Job Summary**Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.Adheres to member interaction departmental standards, call quality, and documentation requirements.**Job Duties**+ Schedules high-quality member appointments daily to meet departmental goals.+ Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.+ Provides basic support and guidance to members with empathy and professionalism.+ Participates in ongoing training sessions to enhance service quality and knowledge.**Job Qualifications****REQUIRED QUALIFICATIONS:**+ At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.+ High attention to detail and ability to follow member interaction scripting.+ Flexible and adaptive to changing priorities and workflows.+ Compassionate and service oriented.+ Bilingual (English and at least one additional language, as required).+ Strong verbal and written communication skills.**PREFERRED QUALIFICATIONS:**+ Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.Pay Range: $21.16 - $30.39 / HOURLY*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Created: 2025-12-01