Team Leader - HelpDesk- Technology

Innovate here. And see your ideas come to life.It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.Job OverviewPosition Schedule:Full-TimeThis job posting is anticipated to remain open for 30 days, from 28-Nov-2025. The posting may close early due to the volume of applicants.The Technology Support Team Leader plans to direct and lead a team of associates and contractors responsible for contact operation, regulatory, security, support, development, disaster recovery, and implementation of technologies. As the Team Leader at Technology HD Support, you will be placed in a critical role in engaging with all areas of the Technology division at the tactical, operational, and strategic levelsWhat You'll Do: Understanding of the Branch and Home Office Hardware, processes, and other technologies Manages and develops self while internalizing leadership feedback Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives Develop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision Holds topical/product teams accountable through data analytics Align team activities, strategies, responsibilities, and objectives with the firm's strategic direction Develop and execute ongoing improvements for processes related to the team (e.g. resource management and support processes) Ensure prudent use of the firm's financial resources Provide leadership, development, and mentoring to associates through examples and timely feedback Creates and measures team and department quality and velocity of support for all users Develop successors for key positions on their team Ensure the execution and quality of enhancements, support, and projects Provide leadership, development, and mentoring to associates and peers through examples and timely feedbackEdward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit ourbenefits page .Hiring Minimum:$84100 Hiring Maximum:$143100Read More About Job OverviewSkills/RequirementsBachelor's degree preferred or related work experience. Minimum of 5 years of experience directly related to Information Systems Technology with at least 2 years in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred. Ability to effectively guide root cause analysis and outage resolution using appropriate tools and troubleshooting techniques Ability to translate business objectives into tactical actions and assist in defining a strategy for ongoing end support Ability to adapt and evolve the support organization to meet ever-changing demands related to cost/efficiency and improved SLAs In-depth understanding of hardware including but not limited to workstations, printers, check scanners, and other peripherals Required understanding of modern technologies related to or dependent on the division's systems including collaboration, networks, mobile, and remote connectivity technologies Confident communicator that can explain technology to non-technical audiences Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc. Understanding of system development methodologies and processes within IS (change management, QA, Project Life Cycle, Agile, DevOps, etc)Read More About Skills/RequirementsAwards & AccoladesAt Edward Jones, we are building a place where everyone feels like they belong.We're proud of our associates' contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades:Insights & Information Blog Postings about Edward JonesCheck out our Canadian awards and accolades:Insights & Information Blog Postings about Edward JonesRead More About Awards & AccoladesAbout UsJoin a financial services firm where your contributions are valued.Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.View ourPurpose, Inclusion and Citizenship Report .¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.#LI-HO

Created: 2025-12-01