Secretary, CLAB (TEMP)

Secretary (Hyannis) (FLEX/TEMP) Provide high level of customer/patient service. Receive patients at the lab, admit patient information and lab orders into the LIS, Meditech system. Description 1. Responsible for providing good customer service as the front line support staff for the laboratory, accountable for communicating in a positive and friendly manner with all patients, clients and visitors, in person and on the telephone. Patients privacy must always be considered when communicating at all laboratory sites. Phone conversations with client offices regarding patient information and results must always be handled confidentially. 2. Receives patients and visitors into the laboratory, obtaining pertinent information for those waiting for bloodwork, in a confidential and helpful manner. 3. Admits patient information, demographics and insurance information into the Meditech System, or any future LIS utilized by this laboratory. 4. Takes phone orders from physicians for walk in, homedraws and nursing home patients. 5. Transfers physicians test orders for the patient into the LIS on correct patient account. Must be familiar with test mnemonics and special test requirement so they may be relayed to the phlebotomist on the requisition. 6. Verbally instruct patients on collecting specimens at home and pretest requirements, ie., withholding medications, fasting, etc. 7. File reference lab results and enter results in LIS when necessary. 8. Takes payments from patients and prepares receipts for patients to meet insurer's standards, and records payments into daily ledgers. 9. Prepares bank deposits. 10. Files reports and requisitions, distributes mail and other correspondence in house, and transfers phone call and takes messages. 11. Prints reports for telecom sites, and troubleshoots problems with reports that have not printed at individual sites. 12. Assists in obtaining proper diagnoses and Medicare waivers when necessary for all accounts. 13. Responsible to work as a team with all of C-LAB staff and with the staffs of the related laboratories. 14. Responsible for general cleanliness of the reception area and front office. Responsible for keeping office supplies stocked and do general maintenance on office equipment, fax machine, printers, and copy machines. 15. Other related duties as directed by management team. Qualifications Two years experience as a medical secretary; or an Associate degree with one year of experience in a healthcare setting; or one year internal clinically related experience. Computer and keyboarding skills required. Knowledge of medical terminology. Schedule Details Temporary Flex/ Float Position, Availability needed weekdays 24-30 Hours Per Week, Mon - Fri between the hours of 6a- 5:30p, Occasional Saturdays between the hours of 7a-12:30p. Assignments will include Lab Services Outreach Patient Service Centers. May be required to Float to any of the 3 Regions which include the Upper Cape, Mid Caper and the Lower Cape Patient Service Centers. Occasional Holidays Organization Cape Cod Healthcare Laboratory Primary Location Massachusetts-Hyannis

Created: 2026-03-10