Division Manager

General Statement of Duties Closing Date: This position closes on Wednesday, April 1, 2026. Administers the activities of a division within a small to medium-sized department; oversees a broad range of functions related to the comprehensive operations of division; creates and manages business plans, budgets, guiding policies for a division; supports recruitment, hiring, and other personnel duties of assigned staff; performs other duties as assigned. Essential Duties The division manager position for prevention & protection p lans, organizes and manages the work of the protection and prevention programs in the services division and works under the direction of the Assistant Director for service programs. The direct reports to this position include family services supervisors. This position interprets federal, state and local policies for child welfare programs & must have a strong knowledge of and experience in these services: Intake, Child Protective Services, Prevention and Family Engagement. Essential Duties: Manages the work of the division CPS & APS hotlines, services intake, Child Protective Services, and Prevention (In-Home Services and Family Support). Reviews monthly reports on staff, work assignments and program mandates, provides data analysis to identify trends & target areas for improvement. Prepares monthly statistics for performance measures. Prepares records for release in compliance with federal & state guidelines Maintains & purges records for the Department Coordinates audits & quality assurance reviews by state and other entities, including internal case reviews Program Planning: Review appeals & state QA results looking for trends and training needs. Plans, determines, manages, and evaluates staffing and organizational needs & makes recommendations. Develops performance standards and prepares corrective action plans as needed. Maintains & updates the divisions' SOP. Develops implementation plans for new policies & procedures impacting service programs. Manages staff & supervisors: Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate HR policy and guidelines. Onboarding & orientation for new hires Trains and ensures the development of family services supervisors and staff, including all state mandated training. Serves on the Department's executive & leadership teams. Leads the Department in the development & implementation of strategic plans. Promotes a culture of professionalism, professional development, and continuous learning & improvement. Serves on boards, task forces, committees & other organizations related to the work of the Department and the County. Examples include Systems of Care, Trauma-Informed Leadership Team, the Greater Richmond Trauma-Informed Community Network, Central Region Child Welfare Supervisors, Policy Advisory Committee, best practice court team and other opportunities locally, regionally and across the state. Plans & hosts division meetings & trainings Services in a leadership role for emergency shelter teams and disaster planning Provides supervisory coverage for child welfare on-call Performs other duties as assigned. Minimum Qualifications Four (4) year degree in a field related to the assigned program area; Experience: Four (4) years of program experience, one (1) of which must have been in a supervisory capacity; OR: Any equivalent combination of education and experience which provides the necessary knowledge, skills, and abilities Additional Information Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Created: 2026-03-10