Department of Aging Office Assistant - Communications -...

Salary: $36,398.00 - $41,873.00 Annually Location : Towson, MD Job Type: MERIT Job Number: 01.600 02-26 Department: AGING Opening Date: 03/04/2026 Closing Date: Continuous A vacancy exists in the Department of Aging, Communications - Director's Office. Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week. A list of eligible applicants will be established based on the examination as outlined below. This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Examples of Duties Under general supervision, performs comprehensive office administration and clerical duties in support of an office. Essential Job Duties Uses automated office systems, such as a computer, to prepare a variety of letters, memos, and other material from draft or specific instructions. Selects the appropriate letter or memo format, proofreads and edits documents for grammar, punctuation, and spelling, and prepares documents for distribution or mail. Originates procedural correspondence, such as form letters and routine notices, to respond to requests for information or to begin office processes. Sets up and maintains office databases and files. Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records. Performs queries and compiles routine reports from various data sources. Assembles data for inclusion in narrative and statistical reports. Creates and updates office spreadsheets. Establishes and maintains confidential files and records. Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints. Determines release of information according to established procedures and confidentiality. Initiates the process of purging and updating files. Opens, date stamps, and distributes incoming mail to appropriate staff. Tracks the handling of correspondence and/or written complaints to the time of completion. Ensures office responses are completed in a timely manner. Greets and directs clients and visitors. Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail. Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary. Maintains calendars, schedules appointments and meetings, and reserves meeting room facilities or space. Types, photocopies, and distributes meeting agendas and/or minutes. Prepares or assists in the preparation of personnel-related documents and forms. Performs timekeeping functions for the work unit. Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers. Examples of Other Duties Maintains simple financial and statistical records. Reconciles account balances. Orders and maintains office supplies. Prepares and processes purchase orders, direct payments, and invoices. Verifies procurement card purchases. May take verbatim notes or minutes. May lead and instruct others. Performs other related duties as required. NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. They may not include all of the essential job functions of this position. Each position may not be required to perform all of the essential job functions listed.) Qualifications Possession of a high school diploma or an appropriate equivalent; Plus One (1) year typing, word processing, or secretarial experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience. Knowledge, Skills, and Abilities Knowledge of modern office methods and procedures, including filing systems. Knowledge of spelling, grammar, and arithmetic. Knowledge of word processing, database management, and spreadsheet software packages. Skill in the operation of office machines as listed in essential duties. Skill in the use of word processing software. Ability to use automated office systems and database management and spreadsheet software packages. Ability to compose simple letters and memos. Ability to communicate effectively. Ability to perform basic mathematical computations. Ability to set up and maintain paper and electronic filing systems, databases and spreadsheets. Ability to follow County and departmental rules and regulations. Ability to respond appropriately to inquiries from the public. Ability to establish and maintain effective working relationships. Ability to take verbatim notes. Ability to type from plain copy at a rate equivalent to 40 WPM. Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. () Mail or deliver documents to: ATTN: Office Assistant - Aging Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 You must attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable. EXAMINATION PROCEDURE Applicants meeting the required qualifications will be assessed for typing speed and proficiency in: computer file management, Windows introductory skills, and Microsoft Word. Conditions of EmploymentPhysical and Environmental Conditions The work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities. Conditions of Employment Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential. Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to, criminal background, education, and fingerprinting checks. Employment Benefits for Full-Time, Merit or Classified Employees Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise. Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination. SalaryAnnual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance General Increases - Cost of living increases and adjustments may be granted as legislated. Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County. Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life. Health Insurance Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance. Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs. Life Insurance Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000. Retirement Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions. Paid Leave Paid benefits listed below vary depending upon the Classification. Sick Leave Vacation Leave Personal Leave Holidays Bereavement Leave Jury Leave Military LeaveBaltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services. Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required. Educational Assistance 70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group. Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions. 01 The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience. I have read and acknowledge the above instructions. 02 Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time. I have read and acknowledge the above statement. 03 Select the option that best describes your education/experience. Failure to attach proof of Education may result in your application not being considered. If you are substituting a college degree, in any field, for any of the required experience, transcripts or degrees must be attached with your application. Unofficial copies are acceptable. High School diploma or an appropriate equivalent, plus one year of typing, word processing, or secretarial experience Associate's degree in any field Bachelor's degree in any field Master's degree in any field I do not have any of the combinations of education and/or experience as described above. 04 Provide specific example(s) of your typing, word processing, and secretarial experience cited in the previous question. Include the employer(s) and date(s) you performed these duties. If you do not have typing, word processing, or secretarial experience, respond by entering "N/A" in the space below. 05 Do you have experience working with older adults or individuals with disabilities? Yes No 06 If you answered "Yes" to the previous question, provide specific experience working with the elderly population and/or individuals with disabilities. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application.If you chose "No", respond by entering N/A to this question. 07 Do you have experience taking minutes, notes, and creating agendas? Yes No 08 Bilingual- Do you have the ability to read and/or write and speak a language other than English? Yes No 09 If you answered "Yes" to the above question, what other language(s) do you read, write, or speak?If you chose "No", respond by entering N/A to this question. 10 Customer Service Many positions require working with clients or customers, either in person, by email, or by phone. Choose the answer that best describes your experience. I have customer service experience working with both internal and external customers and clients in person. I have customer service experience working with both external and internal customers and clients by phone. I have customer service experience working with both external and internal customers or clients, both in person, email, and by phone. I have little to no experience working with customers or clients in person, email, or by phone. 11 Spreadsheets Select the choice that best describes your experience using MS Excel or other spreadsheet software.Qualified applicants selected for an interview for positions that require MS Excel may be asked to demonstrate their proficiency with MS Excel as part of the selection process. Create and modify spreadsheets, formulas, formatting, and enter and update data. Modify formulas, format spreadsheets, enter & update data in existing spreadsheets. Enter or update data in existing spreadsheets. No experience using spreadsheet software. 12 Word Processing Select the option that best describes your experience using Microsoft Word or other word processing software.Qualified applicants selected for an interview for positions that require Word Processing will be asked to demonstrate their proficiency with Word Processing as part of the selection process. Create, format, modify, merge, track changes to, and print text documents, outlines, tables, charts, labels, envelopes, forms, and other documents. Create, format, modify, and print letters and other text documents. No experience using word processing software. 13 Microsoft Word How would you describe your level of experience using Microsoft Word?Qualified applicants selected for an interview for positions that require skill in MS Word will be asked to demonstrate their proficiency with MS Word as part of the selection process. I am an advanced user. I am an intermediate user. I am a beginner user. I do not have any experience using Microsoft Word. 14 Procurement Select the task(s) for which you have had work experience in the procurement of goods, services, supplies, or equipment. Check all that apply. Be sure to include this information in the work history/experience section of the application. Maintains simple financial and statistical records. Reconciles account balances. Orders and maintains office supplies. Prepares and processes purchase orders, direct payments, and invoices. Verifies Procurement card purchases. Not applicable. No experience as described above. 15 Email/Calendar Select the choice that best describes your experience using Outlook or other e-mail/calendar software. Maintain calendars for multiple users; schedule appointments and meetings; create, send and receive email correspondence with attachments; reserves meeting room facilities or space. Schedule appointments and meetings; create, send and receive email correspondence with attachments; reserves meeting room facilities or space. Create, send and receive email correspondence with attachments; reserves meeting room facilities or space. Create, send and receive email correspondence. Reserves meeting room facilities or space. Not applicable. No experience as described above. 16 Internet Select the choice that best describes your experience using the Internet. Research topics: download and save text and image files. Research topics: download and save text files. Research topics. Not applicable: No experience as described above. 17 Workday Do you have experience with Workday (HRIS) systems? Yes No 18 If you answered "Yes" to the previous question, provide specific example(s) of the Workday experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. If you chose "No", respond by entering N/A to this question. 19 Do you have work experience preparing or assisting in the preparation of personnel-related documents and/or forms? Yes No 20 I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit click on the "career seekers" link, and follow the prompts. I have read and acknowledge the above instructions. Required Question

Created: 2026-03-10