Pre-Licensed Customer Service Representative

Overview About TP TP is a global leader in digital business services, empowering the world's top brands to optimize their operations through innovative, sustainable solutions. With a dedicated team of over 500,000 individuals speaking more than 300 languages, we leverage our expansive reach and local insights to create positive impacts within our communities, for our clients, and on the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs How do you become a Licensed Insurance Agent? At TP, we offer a 5-day paid training program designed to prepare you for the State Insurance Exam. We provide a trainer, learning tools, and cover the costs associated with the exam! Upon passing the exam, you will receive support from TP to obtain your license in all operational states and territories. TP and You We blend high technology with genuine human interaction, bolstered by extensive industry knowledge, to simplify and enhance people's lives. Our collaborative environment allows you to connect with diverse individuals and tackle new challenges every day. Discover your potential and grow your career with us, just as our Chief Client Officer did, starting as an agent! This position will be based on-site at our Richmond, Virginia location. Your Responsibilities Handle and respond to all customer inquiries with care Deliver exceptional customer service through active listening Maintain confidentiality while managing sensitive customer information Resolve issues proactively during the first interaction Communicate effectively with customers Qualifications We’re looking for fearless individuals - those motivated to achieve excellence in all we do. High School Diploma or equivalent At least 6 months of customer service experience Must be 18 years or older Typing speed of 25 words per minute or more Familiarity with desktop computer systems and general Windows knowledge Customer service and/or sales experience preferred College degree preferred, but not required Key Competencies: Process Excellence: Commitment to established procedures and a customer service focus. Collaboration: Ability to effectively work with team members, supervisors, and support departments. Communication: Strong communication, listening, and analytical abilities. Organizational Skills: Excellent organizational and problem-solving skills. Emotional Intelligence: Ability to manage tasks under pressure while staying focused. Open-Mindedness: Willingness to embrace feedback and adapt to evolving policies. Critical Thinking: Proficient in analyzing customer issues and making informed decisions. Solution-Oriented: A proactive approach aimed at enhancing the customer experience. Be One of Our People At TP, we strive to create a workplace where employees feel valued, motivated, and supported in showcasing their best work. Recognizing that a happy and healthy workforce fosters productivity and creativity, we are dedicated to promoting a culture of inclusion and diversity that welcomes all. EOE/Disability/Vets

Created: 2026-03-10