Service Manager

Service Manager Avon, MA 02322 Overview Salary Range$61,708.00 - $95,900.00 Salary/year Position TypeFull Time Education Level4 Year Degree CategoryManagement DescriptionDevelops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives.Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.Reviews work orders for completeness and accuracy prior to customer billing.Ensures all departmental tools, equipment, and vehicles are in good, safe working order.Manages recruiting, staffing and employee development activities for employees reporting to this position.Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.Work with sales team and customers to schedule delivery driver(s) pickups and deliveries. QualificationsSelf-motivated and willing to learnTakes pride in their workAdaptable to changing prioritiesGood work ethic and positive attitudeGood communication skillsHigh level of integrityBasic understanding of financial principles relative to Service Department operationsProficient with computer applicationsFamiliar with John Deere and/or competitive productsAbility to analyze and interpret internal reportsAbility to work extended hoursAbility to successfully complete a pre-employment background investigation and drug testForklift experience (preferred) EDUCATIONBachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations PHYSICAL DEMANDSPeriodically sit at desk and/or walk around facility for oversight of operationsAssist with loading and unloading trucksAbility to lift items weighing up to 50-75 lbs Compensation details: 61708-95900 Yearly Salary PId76bec353e8a-29400-39282619

Created: 2026-03-11