BUSINESS INTELLIGENCE ANALYST - CARD SERVICES - ...

BUSINESS INTELLIGENCE ANALYST CARD SERVICES FIRSTBANK PR Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our clientu2019s expectations. A Brief Overview The Business Intelligence Analyst supports the Cards Business Financial Risk Manager and Unsecured Consumer Lending Business Director in designing and executing business analysis to develop and execute the Cards Business strategic and tactical plan. This includes the development, integration and preparation of Executive and Senior Management presentations and reports. The Business Intelligence Analyst proactively studies business trends (based on advanced analytical schemes) and present results, recommendations and potential action with the objective of maximizing business profitability and strong portfolio composition. Must be able to translate business problems into strong analytical framework and present results in a concise; yet simple output to guide management decision and sustainable path. This include, not only the analysis of portfolio trends to design specific initiatives; but also, developing the framework for proactive monitoring to measure payback and continuous learning and optimizing initiatives. The Business Intelligence Analyst must work with all Cards Business and other support groups and have the capability to grow within the organization as an important part of the Management Succession plan of the organization. The SBA is a close collaborator to the Credit Cards Management Team and other members of the Unsecured Business Management Team and therefore be available to support the group in special assignments as requested by the Director, including analysis, insights, planning and execution for other business segments (i.e. personal loans, lines of credit and small loans). What youu2019ll do u00b7 Supports the Cards Business Financial Risk Manager and Unsecured Consumer Lending Business Director in designing and executing business analysis to develop and execute the Cards Business strategic and tactical plan. u00b7 Design multivariate statistical models and data mining modeling techniques to predict customer behavior which will provide optimal usage, activation and acquisition potential as well as avoid possible customer attrition. u00b7 Proactively studies business trends (based on advanced analytical schemes) and present results, recommendations and potential action with the objective of maximizing business profitability and strong portfolio composition. u00b7 Responsible for monitoring the various business initiatives to ensure positive payback and profitability contribution. u00b7 Support the Financial Risk Manager and the Management Team in the development, preparation, analysis and presentation of the Monthly statistics (Key Performance Indicators, Dashboards, Scorecards, etc) and its publication. u00b7 Segments and extract data for executing various business initiatives to aid in the acquisition, activation and usage targets. u00b7 Integrates multiple data sources to retrieve information about customer behaviors both at the account and customer level. u00b7 Develop Profit and Loss Analysis based on various scenarios aligned with the businessu2019 needs. u00b7 Assist the Cards Business group in the Budget planning, preparation and analysis. u00b7 Defines needs in collaboration with management and then studies, analyses and breaks into its components to gain a complete understanding. u00b7 Develops tests and writes moderate to complex programs or queries. u00b7 Develops reports accurately and within the required time line to support the management decision making process in order to achieve business goals. u00b7 Support in the development of Management and Executives presentation. u00b7 Develops and runs special projects requested by management. u00b7 Prepares and provides presentations to management of matters under his/her inherence. u00b7 Supports other Card Services units in special assignments or during licenses. What Youu2019ll Need to Succeed A Bacheloru2019s Degree in either Business Administration, Statistics, Economics, Information Systems, Computer Engineering, Engineering, Applied Mathematic (Master Degree preferred) and a minimum of three years of Data Analysis related fields experience. Minimum of two to three (2-3) years related experience in a financial institution, preferably in the credit card/consumer business. The incumbent must have at least two to three (2-3) years of financial analysis, reporting and forecasting experience using advanced databases management. Advanced Microsoft Office (Word, Excel, Power Point, SQL, SAS, Power BI, etc) knowledge and skills. Competencies u00b7 Strong Business, Financial, Economic, Mathematical environment orientation u00b7 Fully bilingual (English and Spanish) with excellent written and communication skills u00b7 Problem identification and solving skills u00b7 Strong Critical thinking capabilities u00b7 Experience working with large data volumes u00b7 Strong Interpersonal and communication skills u00b7 Quick learner and adaptability to diverse challenges in the Consumer Lending Area. u00b7 Analytical skills and ability to recommend and support implementation of permanent solutions u00b7 Teamwork oriented individual. u00b7 Able to develop, prepare and participate in Executive and Senior Management Presentations. u00b7 Interpersonal communication skills. Ability to communicate and interact with all levels of the organization EQUAL EMPLOYMENT OPORTUNITY EMPLOYER

Created: 2025-06-14