URBN IT Support Analyst

URBN is looking for an IT Support Analyst who is responsible for providing technical support for all office equipment in our Call Center as well as remote employees.Support includes but is not limited to, computers, mobile devices, printers,software, Zoom equipment, and other peripherals.Provides support for all employees using back office equipment across in our Call Center as well as employees globallyUtilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teamsMaintain Zoom rooms used within the Call CenterManage hardware deployment for new employees and refreshing existing equipmentResponsible for shipping and receiving equipmentExperience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Androiddevices.Microsoft Office 365 experience (Office apps, OneDrive/SharePoint) as well as Google Workspace experience (Gmail, Google Productivity applications)Experience troubleshooting printersExperience as a technical resource within a Call Center environment a plusURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefitsURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Created: 2025-11-15