GUEST EXPERIENCE AMBASSADOR

Rapport Salary: $24/Hr-$25/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary Schedule Monday-Friday, 12PM-9PM The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. RESPONSIBLITIES: u2022Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. u2022Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in oneu2019s voice and enhancing personalization by using names. u2022Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc. u2022Managing closely all activity in the internal visitor processing system. u2022Register all guest activity and liaise with other centers on visitor processing. u2022Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. u2022Handling car service requests for visitors and staff members. u2022Standing during peak business hours and when greeting guests. u2022Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). u2022Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. u2022Adhering to uniform and grooming policies. u2022Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. u2022Troubleshooting a wide variety of requests and situations, both for guests and for members. u2022Gaining an understanding of the company culture, key areas of activity and creating u201ctransparencyu201d. u2022Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands. u2022Prepare and submit daily reports to appropriate recipients. u2022Participate in daily, weekly, and monthly meetings. u2022Abiding by u201c20 Second Ruleu201d and notifying manager on duty of any occurrences. u2022Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. u2022Follow protocol for personalized email confirmations and internal correspondence. u2022Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs. u2022Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors. Long Description KEY COMPETENCIES: u2022A genuine sense of hospitality, with a commitment to delivering the Platinum Serviceu00ae Standard in all aspects of the GSA job. u2022The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. u2022Excellent listening and oral communication skills. u2022Basic computer skills and knowledge of office technology / equipment. u2022Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. u2022Discreet, ethical and committed to maintaining a high degree of confidentiality. u2022A consistently professional approach, with a mindset to take ownership and responsibility within and outside oneu2019s job domain. u2022Two to three yearsu2019 experience in a client service / reception position within a hospitality or corporate environment. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information Req ID: 1468356 Rapport a specialized division of FLIK Hospitality Group

Created: 2025-10-09