Service Manager

The Service Manager oversees the daily operations of a heavy-duty truck and coach repair facility, ensuring efficient service delivery and strict adherence to company safety policies and procedures. This role leads a team of technicians and administrative staff, driving performance to meet monthly profit objectives.Salary Range:$90,000 - 120,000 AnnuallyPlan, schedule, and supervise maintenance and repair activities.Ensure timely and quality service for trucks, coaches and power generation customers.Recruit, train, and manage service technicians and support staff.Conduct performance evaluations and provide ongoing coaching.Serve as the primary point of contact for customer inquiries and concerns regarding quality of work and customer satisfaction.Enforce DOT, OSHA, and company safety regulations.Conduct regular safety meetings and facility inspections.Monitor labor and parts costs to ensure profitability.Communicate job status, description, and cost to customers; send repair estimates for approval.Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer. Strong knowledge of diesel engines, transmissions, electrical systems, and power generation highly desirable.Good customer service, communication, telephone and organization skills.Excellent leadership, communication, and problem-solving skills.Proficiency with Microsoft Office applications.Strong attention to detail, ability to multitask in a fast-paced environment with shifting priorities.Education & ExperienceHigh school graduate or GED.At least 3 years in a supervisory or managerial role in heavy-duty truck or coach service industry.Computer Skills:Basic computer navigation skills required. Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:​​​401(k) savings plan​Tuition reimbursement​Holidays​Vacation​Employee-assistance program​Medical programs​Dental programs​Vision programs​Flexible spending accounts​Employee life and accidentinsurance​Supplemental life and accident insuranceBusiness travel accident insuranceShort-term disability insuranceLong-term disability insuranceFlexible work schedulesSick time offAnnual safety-shoe allowanceAnnual prescription safety-glasses allowance

Created: 2025-11-01