Senior Events Manager

Additional Information Job Number 25167279 Job Category Event Management Location Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP (Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $92,000 - $122,000 annually Bonus Eligible: Y JOB SUMMARY Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area. OR u2022 Bacheloru2019s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area. CORE WORK ACTIVITIES Managing Operations u2022 Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution. Plan and develop programs, agendas, and services according to client requirements. u2022 Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines. u2022 Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies. u2022 Accurately forecast group revenues according to established guidelines. u2022 Promote the proper use of function space, exhibit hall and overall event space. u2022 Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups. u2022 Assist with the training and development initiatives for the Convention Services staff. Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department. u2022 Oversee contracted group room blocks to include cutoffs, attrition, etc. u2022 Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines. u2022 Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups. u2022 Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines. u2022 Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data. Promoting Exceptional Customer Service u2022 Communicates all details of catering events to operating departments and customers. u2022 Manages the quality process in areas of customer service and employee satisfaction. Conducting Human Resources Activities u2022 Provides constructive coaching and counseling to employees. u2022 Directs the development, training, and mentoring of employees. u2022 Demonstrates knowledge of how and when to impose deadlines and delegate tasks. u2022 Motivates and provides a work environment in which employees are productive. u2022 Listens and responds to employee's needs. u2022 Manages group or interpersonal conflict situations effectively. u2022 Develops and manages hourly employees. u2022 Adheres to EEO and AA policies. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-11-01