Business Operations & Accounting Specialist

Summary of PositionRealFood is a premier hospitality strategy and design firm that is part of the Troon family of brands. The Northeast Regional Office in Newton, MA is home to our close-knit, experienced, and dedicated team though our work takes us across the country and even abroad at times.The Business Operations & Accounting Specialist is a position that will allow you to be involved in many facets of RealFood and Troon businesses and take on a variety of projects and tasks. You will be an integral part of both the local and corporate teams-interacting with employees, clients, prospects, and partners-and will support both internal and external company initiatives. In addition, this role manages billing and accounts receivable functions and serves as a key liaison between RealFood and Corporate Finance team, ensuring accurate, timely financial processes and effective communication across the organization.Responsibilities I. Accounting Support● Process internal billing, submit reports to Corporate Accounting, and reconcile internal and corporate records to ensure accuracy and alignment.● Serve as the primary liaison between RealFood and Corporate Accounting to ensure timely, accurate, and consistent financial reporting● Monitor outstanding accounts, support collections activities, and respond to client inquiries regarding billing in a professional and timely manner● Prepare and maintain financial records, schedules, and reports to support monthly close processes and compliance with corporate accounting standards● Coordinate with corporate teams on accounts payable workflows, invoice processing, and vendor inquiries as needed● Support quarterly forecasting and annual budgeting● Support special accounting projects and provide administrative assistance to strengthen overall financial operations● Prepare and Submit Expense Reports for Senior leadership in accordance with company policyII. Support to Company Leadership● Utilize Microsoft 365 to help RFHSD stay organized● Schedule client and other meetings/events/travel accommodations● Undertake unique research projects in support of company improvement (ex. finding time tracking software, learning about changes to existing technology systems, understanding details about a prospective BD target)● Support with general administrative tasks, as needed (ex. ordering team gifts, preparing for internal retreats/meetings● Support with implementation of new RealFood strategies, policies, and processesIII. Operations Support● Support internal IT initiatives, as needed (ex. setting up virtual meetings, training team on new software, maintaining tech supply levels and current equipment)● Assist and participate in networking events, trade shows, and other events where RealFood has a presence● Support with the management and upkeep of RFHSD systems (ex. Internal SOP's, goals/commitments, procedures, etc.)● Act as the face of the Troon NERO/RFHSD office (ex. answering phones, greeting and assisting guests, ordering/preparing refreshments, etc.)● Monitor levels of office necessities and maintain pars (ex. ordering snacks, office supplies, printer supplies, etc.)● Maintain excellent office aesthetic (ex. liaise with cleaning company, water plants, oversee team cleaning, etc.)● Support with less frequent administrative tasks, as needed (ex. scheduling maintenance, ordering/replacing furniture or equipment, etc.)Qualifications● Strong working knowledge of bookkeeping and accounting systems and processes● A commitment to supporting a team that is genuinely passionate for crafting world class hospitality experiences● Relationship driven● Ability to take direction and absorb information quickly● High level of active listening skills and strong client service skills● Outstanding attention to detail● Positive team building and motivational skills● Self-starter with ability to proactively problem solve, take initiative and work independently● Excellent organizational and time management skills● Comfortable with multitasking in a deadline-driven environment● Skilled at, and enjoy, interacting with a broad spectrum of people● Excellent verbal and written communication skills● High level of professionalism, communication and presenceEducation and Experience● Bachelor's Degree, or equivalent. A combination of practical experience and education will be considered as an alternative - Experience in an Accounting or Bookkeeping support role is required - Hospitality front of house or back of house experience a plus● Prior experience with billing, accounts receivable, or liaison work between departments and corporate accounting teams is strongly preferred.● Fluent in English speaking, writing and comprehension●Proficiency in Dynamics 365 or similar accounting software and Microsoft CE or similar CRM platform is a plus● Proficiency with Microsoft Office (Outlook, Word, PowerPoint and Excel)● Proficiency with desktop publishing softwares (Canva, InDesign, etc.) a plus

Created: 2025-11-01