Bilingual Customer Service Phone Intake

JOB REQUIREMENTS: Title: Bilingual Customer Service / Phone IntakeRepresentative (Fully Remote) Duration: 3+ months Contract Pay rate:$15/hr w2 Location: Madison, WI 53703 (Remote) Shift timings:Rotational Between Monday - Friday, 8 AM 5 PM BG/DT required: Yes JobDescription: Respond to inquiries (phone and email) based on informationincluded in the public-facing website guidance, FAQs, or otherdocumentation or guidance shared directly from supervisors/lead Respondto email inquiries within 2 hours (except inquiries that requireescalation) Respond to phone calls/voicemails within 1 hour, making atleast 3 documented attempts to reach providers within 72 hours beforearchiving the conversation Attend necessary training Install anynecessary technology tools Participate in scheduled team calls or othercommunications strategies Follow guidance outlined in Support CenterResource Guide and associated documentation Email templates and phonescripts Response protocol logging provider contact and conversationInstalling any necessary technology tools Respond to provider inquiriesDistribute escalations to other contacts as necessary Create protocolfor regular communication to share common issues, call/email volume, anddiscuss support needs About our Company: - 22nd Century Technologies,Inc., is one of the fastest growing IT Service Integrator and WorkforceSolution companies in the United States. Founded in 1997, 22nd CenturyTechnologies is a Certified National Minority Business Enterprise with6,000+ people including 600+ Cyber SMEs nationwide supporting ourcustomers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJand Mclean, VA, 22nd Century has 14 offices throughout the UnitedStates. As part of our unrelenting focus on quality and compliance, 22ndCentury Technologies' delivery is based on Certified Matured Processesincluding CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 qualityprocesses. With a strong focus on the public sector, 22nd Centurycurrently holds government contracts with 14 out of 15 Federal Executiveagencies including DoD, 37 other Federal agencies, 50 States, 115+ Localagencies, and 37 School Districts. In the last three years, we haveexpanded our services to Fortune 500 and other commercial clients andcurrently support 80+ commercial clients. Recognized among

Created: 2025-11-01