Credentialing Specialist (Brentwood, TN Location Only)

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.Retrieve biometric files to upload to the federal portalEvaluate data in biometric files to ensure accuracyReport on biometric submittals to ensure full transmissionResubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identifiedReview credentialing files and work with candidates to obtain missing, incomplete, and expiring itemsInputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing processWork with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) toolOversee all regulatory compliance expectations for state and federal programsFormulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system accessIdentify and recommend improvements to workflows and processes to improve accuracy and efficiencySpecialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demandMaintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer informationUse Microsoft Outlook daily to perform administrative dutiesParticipate in collaborative meetings and may serve as point of contact for specific programs or platformsSupport recurring internal and external audit of recordsApply concept of continuous improvement to develop new skills during changing initiativesCommunicate with internal personnel as well as external job applicantsAdhere to all company and department employment policies regarding security and confidentiality**The US base salary range for this position is $39,530 - $53,321 + benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success**.Knowledge, Skills, and AbilitiesCustomer Relationship Management (CRM) tool experienceAnalytical skills to receive, assemble and report on data recordsExtremely attentive to detailsPossess a high level of self-motivation and energy and can work with minimal supervisionHigh organizational and time management skillsHighly developed oral and written communication skillsFosters working relationships with leadership and other contract Points of ContactAbility to support multiple team members and projects simultaneously and prioritize in a fast-paced environmentProficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, OutlookAbility to work as part of a team with excellent interpersonal skillsQualifications, Education, and ExperienceMinimum 2 years credentialing experienceBachelor’s or associate degree preferredMinimum 3 years working in a corporate office environment working with multiple internal and external customers

Created: 2025-11-01