Security Operations Center Operator

Company Overview: Allied Universalu00ae, North Americau2019s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: $23/ Hour Outstanding Benefits Phenomenal Work Perks Flexible Schedule Weekly Pay Great Medical, Dental, and Vision Benefits Referral & Retention Bonus Program Must have a minimum of 2 years of security experience Must have 2 years of customer service experience Schedule: Friday - Monday 07:00 AM - 15:00 PM Tuesday 15:00 PM - 23:00 PM Allied Universalu00ae is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: + Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems + Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms + Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies + Serve as the liaison between all departments and the security department + Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director + Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods) + Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff + Complete u201ctask work orders

Created: 2025-11-15