Field Service Supervisor

Field Service SupervisorNationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. Including transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.We care about our employees and offer a generous benefits package including:Competitive payNashville Training Academy & Comprehensive Training ResourcesCareer Path PlanningIncentives for Professional CertificationsCompetitive Per DiemReferral BonusesTuition ReimbursementMedical, vision, and dental benefits401k with company matchCompensation: The hourly rate for this position is between $39.00 - $60.00 per hour.Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Job Purpose:This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment.This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts, at heights, hazardous places and is occasionally exposed to wet and/or humid conditions, temperature extremes, fumes, traffic, potential electrical shock hazards, noise pollution, and vibration.Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.Mentor and Field service technicians to enhance their technical skills and knowledge.Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.Handle customer complaints and resolve issues in a timely and satisfactory manner.Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.Required:High School Diploma or equivalentAbility to perform comfortably in a fast-paced, deadline-oriented work environmentExcellent organizational skills, interpersonal, verbal and written communication skillsAbility to work as a team member, as well as independentlyAdvanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).Possession of a valid driver’s license, and able to maintain a good driving recordMust be able to crawl, climb, stand and lift up to 50 lbs. Must be able to pass a fit for duty examAvailable for frequent overnight domestic travel and occasional international travelAble/willing to work flexible hours, overtime, weekends, holidays and nightsPreferred:5+ years of hands on experience in High Voltage testing of electrical power equipmentScheduling experience a plusTransformer manufacturing process experience and testing experienceExperience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT setsKnowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT'sExperience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-PotNASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E-Verify, Drug and Tobacco-Free Workplace.NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E-Verify, Drug and Tobacco-Free Workplace.NASS does not work with individual recruiters or third party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate information. #WEEMPOWERPOSSIBLE

Created: 2025-11-01