Customer Service Representative 1

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.Our Team. Our Passion.Our Approach.Customer Service Representative IJob Description:The Customer Service Representative I will be integral to the Parts Customer Support team of the Lifecycle Performance Services organization (LPS). In this role the CSR1 will have responsibility for assigned customer accounts, as well as interface with other facets of the LPS/MHS business portfolio relative to the needs at hand. The CSR1 will manage incoming requests for technical support, process purchase orders and assist customers with their needs. In addition, the upselling of other LPS products and services is a constant duty.We deliver innovative, affordable solutions to the E-Commerce and automated Material Handling industry via incomparable customer experiences. We achieve this by developing our employees’ talents, skills, and abilities to high levels. We are looking for an individual who is enthusiastic, motivated, technically oriented and dedicated. Willing to embrace and thrive in their role with vigor. To achieve financial and human reward for their high level of performance contributing their unique talents, while learning and growing in a fast-paced environment.Responsibilities:Collaborate efficiently and effectively in all duties with the guidance of your management.Participate in LPS parts meetings to monitor the details of orders and procurement to assure any issues or hurdles are identified and mitigated.Accurately process all electronic transactions relative to the position in the LPS ERP business software.Create customer parts quotations using current ERP system.Process customer parts orders and confirm them back to the customer in a timely fashion.Work with inventory management on part sales trends and stocking levels, with the goal being to minimize out of stock situations based on consumption and replenishment lead timesManage open orders to closure.Provide daily support to internal and external customers via telephone and e-mail.Provide occasional consultative parts replacement and other relevant advice as needed.Direct internal or external resources as required to meet needs of our customersIndividual must be self-motivated, detailed oriented, customer service, and results focusedPerform other job duties as assignedRequired Knowledge, Skills, AbilitiesThe ideal candidate would have:A technical aptitude.Attention to detail, accuracy, and thoroughness.Strong customer service skills.Excellent communication skills.Proficiency in both Microsoft Word Office Suite and Excel.Ability to multi-task and responsiveness to sudden and urgent customer needs.Preferred Knowledge, Skills, AbilitiesThe ideal candidate will also have the additional:Entry level understanding of Auto CadPrevious experience using an ERP system.Understanding of the various FORTNA/MHS/TGW family brand of products and equipment model numbers and where to locate mechanical and electrical drawings to assist our customers as necessary.Accurately identify customer parts requests, research company databases, and utilize needed software to ensure correct pars and prices are quoted.Knowledge of material handling, E-commerce, or conveyor industry.Education and Experience:High School Diploma / GED certification as a minimumCollege degree (particularly in a technical field) will be a plus but not a requirementEmployment history with related industry a plusTravel Requirements:MinimalAt FORTNA, integrity and diversity are the foundation of our culture and reflect our values. Doing what’s right, respecting others, and performing with excellence, accuracy and passion is the expectation.

Created: 2025-10-31