Front End Manager

Company DescriptionCompany DescriptionAt Linden Hills Co-op, we adhere to the following ends policies: * Provide and promote healthful choices for our members and shoppers * Provide, use and promote earth-friendly, sustainable products * Encourage activism on sustainability, health and nutrition-related issues * Build community within Linden Hills and neighboring communities.The idea for a natural foods cooperative in the Linden Hills neighborhood of Minneapolis’s Lakes district was first considered in 1975, by a small group of neighborhood residents interested in having access to organic, local and natural food. After a series of planning meetings and initial fundraising, a small space was secured and the new co-op opened on March 12, 1976. At the end of Linden Hills Co-op’s first fiscal year, $101.69 in profit was divided among the twenty-four founding the nearly 40 years since then, Linden Hills Co-op has moved and expanded its offerings four times while remaining the neighborhood’s primary grocer—“big enough to meet your needs; small enough to meet your neighbors.” With a full service deli, great selection of locally made and locally raised foods, many choices for different dietary needs, and a sunny indoor dining area, the co-op serves as a community gathering place—-with groceries.Job DescriptionPurpose: To develop and articulate thevision and goals of the Front End Department, to ensure prompt and courteousservice to all Linden Hills customers, to develop policies and procedures tomaintain effeccient department operations, and supervises department staff inorder to meet objectives for labor and customer service. Supports the CEO’sgoals and agendas for the Twin Cities Co-op Partners.Basic Responsibilities:A.Modelexceptional customer service skills.Regularly communicate service expectations to staff.B. Ensure staff is trained in assisting customers within the store by providing information, locating products, explaining membership and providing any other service the customer may need.C.Ensure staff are trained and supported to uphold department customer service standards.D.Work with Store Director and Finance Director to set accuracy and labor goals for department.Review weekly, monthly and quarterly reports and plan corrective action as needed.E.Develop andimplement approved short and long range strategic goals for the front enddepartment.F.Additional duties as assigned by Store Director. G.Ensure accuracy and security of all cash received through front end.H. Ensure staff members are aware of price changes, specials, and all changes in store policies and procedures.I.Train staff members in department security procedures.J.Ensure bank deposits are completed in a timely and accurate fashion.Operations:A.Ensure smooth operations of front end through scheduling and supervision of floor coordinators.B.Maintains department equipment and ensures required service is scheduled promptly to prevent customer disruption. C.Maintain display and storage areas in clean, orderly condition, meeting health department standards.D.Ensure that Front End service and work areas are kept in a neat and orderly condition at all times.Personnel:A.Hire qualified applicants following established policies.B.Develop and maintain on-the-job training of all department staff.C.Conduct annual performance evaluations.D.Take disciplinary action as needed, following established procedures.E.Develop and motivate employees to perform their roles at a high level of proficiency. F.Maintain communication with staff through regular meetings and correspondence.G.Ensure a weekly department schedule that meets customer expectations within approved budgetary constraints.H.Hold monthly meetings for all department staff.Store Maintenance and Security:A.Report any store maintenance issues to Store Director for prompt resolution. B.Develop communicate procedures for handling shoplifting, theft, disorderly customersand ensure staff training.Physical Demands:Prolonged standing and walkingAbility to perform continuous fine work and gripping with handsCorrected vision to enable reading small printFrequent reaching, bending, twisting, and rotatingAbility to lift 60 lbs. repeatedly, occasionally moreAbility to work outdoors, sometimes under extreme temperature andweather conditionsClear spoken English and ability to perceive spoken voice clearlyQualificationsManagement & supervisory experience in a fast-pacedretail environment(3+ years)Experience working in a retail environment (5+ years)Strong communication skills, both written and verbal.Ability to clearly explain procedures and processesAttention to detail & organization skillsAbility to project an outgoing, friendly imageDemonstrated ability to handle multiple demandsFamiliarity with natural foodsAdditional InformationWe look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.This application is intended for use in evaluating your qualifications for employment. This is not an employment contract. When you submit this application, you promise that the information is true, correct and complete.All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership in a local commission, the presence of disabilities, sexual orientation, age, or other characteristics protected by law. In addition to the application, other assessments, including, but not limited to, interview, job related skill testing, personality testing, background verification and reference verification may be required prior to employment. This application will be considered active for sixty days. If you wish to be considered for employment after sixty days, or for a different position, you may have to complete another application. If you are under 18 years of age, you may be required to provide additional documents to be eligible for work.

Created: 2025-10-31