Hospitality Services Manager

The Hospitality Services Manager is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.Availability: Full-Time including 1 weekend dayWhat will I do every day?Manage and improve resident and family satisfaction and loyaltyProactively identify and address resident challenges and opportunities for improvementOversee a smooth and customer service-focused front deskMotivate and lead a high-performance Customer Service teamExecute the move-in and welcome, transfer, and move-out processes of residents effectivelyManage the department budgetHelp coordinate resident focus group meetingsAssists the resident in the selection and placement of furniture for his/her new homeWhat will I need to be successful in this role?Excellent Customer Service and communication skillsHigh school graduate or GED is required, bachelor’s degree preferredA minimum of 3 years of experience customer service or guest relationsA minimum of 2 years’ supervisory experienceExperience in accounting and familiarity with accounting terms and principals preferredWhat’s in it for me? (Great Question!)Competitive payA free meal per shiftHealthcare Benefits including Vision & Dental (Full-time only)Matching 401k (Full-time only)Paid Time OffRewards and Bonus OpportunitiesContinuous Training and Growth OpportunitiesWhat do we do?We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements*Kisco Senior Living is an Equal Opportunity Employer

Created: 2025-11-03