Resort General Manager, The Ritz-Carlton Bacara, Santa ...

Additional Information Job Number 25177094 Job Category Property Leadership Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States, 93117VIEW ON MAP (Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States, 93117) Schedule Full Time Located Remotely? N Position Type Management Pay Range: 196,000 - 257,000 Bonus Eligible: Y Stock Package: Y JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brandu2019s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandu2019s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 yearsu2019 experience in the management operations, sales and marketing, or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 yearsu2019 experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets u2022 Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. u2022 Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. u2022 Reviews financial reports and statements to determine how Operations is performing against budget. u2022 Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. u2022 Works with direct reports to determine areas of concern and establishing ways to improve the departmentsu2019 financial performance. u2022 Strives to maintain profit margins without compromising guest or employee satisfaction. u2022 Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. u2022 Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. u2022 Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. u2022 Develops an operational strategy that is aligned with the brandu2019s business strategy and leads its execution. u2022 Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations u2022 Strives to improve service performance. u2022 Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. u2022 Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. u2022 Ensures core elements of the service strategy are in place to produce the desired results. u2022 Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams u2022 Establishes a vision for product and service delivery on property. u2022 Champions the brandu2019s service vision for product and service delivery and ensuring alignment amongst the property leadership team. u2022 Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities u2022 Observes service behaviors of employees and providing feedback to individuals and/or managers. u2022 Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. u2022 Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. u2022 Utilizes an u201copen dooru201d policy and reviewing employee satisfaction results to identify and address employee problems or concerns. u2022 Stays knowledgeable of leadership talent in the property. u2022 Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Created: 2025-11-06