Merger Integration Go-Live Support - Small Business SME

IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewAs theMerger Integration Go-Live Support - Small Business Subject Matter Expert (SME), you will play a critical role in ensuring the successful integration of acquired businesses into our operations. This role will focus on providing hands-on support during the go live phase of mergers and acquisitions (M&A) within the Small Business team. The SME will act as a key resource for both internal teams and newly integrated colleagues, ensuring a smooth transition, operational efficiency, and alignment with Gallagher’s standards and best practices. How you'll make an impactGo Live Support:Serve as the primary point of contact during the go live phase of M&A integrations for the Small Business division.Provide real-time support to teams, addressing operational, system, and process-related questions or challenges.Troubleshoot issues and escalate as needed to ensure minimal disruption to business operations.Subject Matter Expertise:Act as a trusted advisor on Small Business processes, systems, and workflows.Share deep knowledge of Gallagher’s tools, platforms, and best practices to ensure alignment with organizational standards.Provide training and guidance to newly integrated teams to help them adapt to Gallagher’s systems and processes.Collaboration and Communication:Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition.Collaborate with cross-functional teams to identify and address integration municate updates, progress, and key learnings to stakeholders throughout the go live process.Process Improvement:Identify opportunities to enhance the go live process and contribute to the development of best practices for future M&A integrations.Document lessons learned and provide feedback to improve the overall M&A integration framework. About YouBachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.P&C LicenseKeen understanding of professional and industry standards/practicesProficiency in Microsoft OfficeAbility to travel overnight and/or day travel up to 50% of the time.Skills for Success:Demonstrates service delivery focused on quality, people, process and technologyStrong communicator at all levels, both written and verbalAbility to coach and provide direct feedbackRole model for achieving performance standards and champion of Gallagher’s shared valuesProficient in using technology as a tool to maximize productivity and quality Consistently delivers high quality work on a timely basis Keen problem-solving skills, focusing solutions on the root cause#APIntegration#Select Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Created: 2025-11-10