Housekeeping Account Manager

The housekeeping account manager will oversee the account portfolio in PA; meeting clients, responding to emails and phone calls from property management and clients, adhering to P&L budgets working directly with porters, cleaners, and supervisors to ensure customer needs are met as described on the cleaning scope of work. Ordering supplies, Submitting time records for staff. The salary for this position starts at $50K depending on experience and education. We offer EXCELLENT BENEFITS, including comprehensive medical, dental, and Life Insurance, 401 (K) - FREE PARKING - GENEROUS PAID LEAVE, AND TUITION ASSISTANCE FOR CAREER ADVANCEMENTResponsible for day-to-day cleaning operations of client facility three shifts, 5 days a week and on Saturdays during peak season. Some daily cleaning responsibilities. Will complete biweekly payroll, monthly supply ordering, hire and train staff as required, conduct daily QA inspections, maintain positive client relations. Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as neededMust be flexible as the position is on call 24 hours a day, seven days a week.Must have attended and successfully passed the training.Must have at least 4 years of janitorial management experience or experience in a related field. 2 years of janitorial management experience will be considered with a completed Associate's degree.Skilled and proficient in MBWA and strong Client Relationship Building.Exceptional customer service skillsMust be able to multitask.Must be proficient with Microsoft Office products and be able to operate and maintain site-specificprograms

Created: 2025-11-10