Call Center Representative

At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.This is an on-site position located in Mt. Laurel, NJ. This position pays $17.20hr.We are seeking the following shifts:Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 9am-5pm. (Training is the first 2 weeks from 9:30am-5:30pm)Monday, Tuesday, Wednesday, Thursday, Saturday (Fri/Sun off) 10am-6pm.Receive incoming calls regarding fingerprinting requestsDetermine locations via phone/computer for fingerprint collectionFollow up with fingerprinting site vendors to obtain all related documentationPrepare and send welcome packets to new clientsProcess fingerprints and channel to the appropriate agencyMonitor and maintain call center telephone lineExcellent phone, computer, and administrative skillsExcellent customer service skillsProfessional and positive attitudeAbility to work in a fast paced environmentProficiency in Microsoft Office suite, including Word and ExcelBilingual in Spanish a plus, but not required.The candidate we are seeking will have at minimum a high school diploma or equivalent.Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesEmployee referral bonus programAll candidates are subject to a drug test and a background screening.Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Created: 2025-11-10