Assistant Operations Manager u2013 Food and Beverage, ...

Additional Information Job Number 25179501 Job Category Rooms & Guest Services Operations Location Torrance Marriott Redondo Beach, 3635 Fashion Way, Torrance, California, United States, 90503VIEW ON MAP (Marriott Redondo Beach, 3635 Fashion Way, Torrance, California, United States, 90503) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $27.88 - $34.62 per hour Bonus Eligible: Y JOB SUMMARY Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology). Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with employees to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets, and leads setup and execution of meetings and events based on requirements and standards. Completes guest room inspections, provides operational feedback to employees who work front desk and food and beverage outlets, and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Accountable for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR u2022 If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred u2022 Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Assisting in Management of Front Desk, Housekeeping, and Guest Services Teams on an as needed basis u2022 Leads daily Front Desk, Housekeeping, or Guest Services shift operations. u2022 Assists in supervising an effective inspection program for all guestrooms and public space. u2022 Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department). u2022 Encourages and builds mutual trust, respect, and cooperation among team members. u2022 Ensures knowledge and understanding of OSHA regulations are up to date. u2022 Performs all duties at the Front Desk as necessary. u2022 Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures. u2022 Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. u2022 Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Assisting in Management of Food and Beverage Operations Activities associated with Restaurant, Bar/Lounge, and other Food and Beverage Outlets on an as needed basis u2022 Opens and closes restaurant, bar, or food and beverage outlet shifts. u2022 Supervises operations for all related areas in the absence of Director or Manager. u2022 Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.). u2022 Assists floor staff during busy periods. u2022 Applies and continually broadens knowledge of food and wine trends, and overall event presentation. u2022 Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures. u2022 Ensures compliance with all Bar/Lounge and restaurant policies, standards and procedures. u2022 Implements agreed upon beverage policy and procedures throughout the hotel. u2022 Maintains food handling, sanitation and cleanliness standards. u2022 Maintains standards for bartender and cocktail service. u2022 Monitors departmental inventories and assets including par levels and maintenance of equipment. u2022 Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). u2022 Monitors and enforces compliance with all local, state and Federal beverage and liquor laws. u2022 Manages to achieve or exceed budgeted goals. u2022 Motivates and encourages staff to solve guest and employee related concerns. u2022 Performs all duties of restaurant employees and related departments as necessary. u2022 Trains staff on cash handling, credit policies and procedures, and liquor control policies and procedures. u2022 Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. u2022 Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental). Assisting in Management of Event Operations associated with Banquets, Event Services and Event Technology on an as needed basis u2022 Ensures meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. u2022 Leads shifts and actively participates in the servicing of events. u2022 Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). u2022 Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. u2022 Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). u2022 Attends pre-event/pre-convention meetings as needed to understand group needs. u2022 Communicates critical information to the Banquet, Event Services and Event Technology teams. u2022 Conducts room function inspections prior to each event to ensure the room is set according to specifications. u2022 Delegates tasks to ensure room sets are

Created: 2025-11-15