Customer Service Representative

Payrate: $ - $ Responsibilities: Manage all Legal consumer complaints providing support to legal team Coordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolve If not resolved, schedule an RSM/FSM to attend Small Claims to defend on behalf or inform Legal if outside counsel is needed. Support Legal Department with composing AG responses to consumer issues. Support Legal Department with gathering information of consumer history for filing class actions, legal demand letters or other relevant legal matters. Keep track of legal cases in the excel Must have Skills: Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills Proficient with Microsoft Office (Excel, Word, Outlook) - will be reported on regular basis up to leadership level A team player, self-driven. flexible, dedicated individuals - looking for a "jack of all trades" kind of character that can help in multiple areas Customer service experience Qualifications: College degree preferred but not required. Preferred + year experience in customer service Analytical skills with problem solving abilities Microsoft Excel skills Strong organized skills and written communication skills Top Skills: Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills Proficiency with Microsoft Office (Excel, Word, Outlook) A team player, self-driven. flexible, dedicated individuals - that is able to help out in multiple areas Education and Years of Experience: College degree preferred but not required. Preferred + year experience in customer service

Created: 2025-11-11