Customer Service Rep

summary:Essential Functions: • Demonstrate competent skills with computer software programs such as MS Office, MS Word, MS Outlook, and MS Excel. • Demonstrate competent skills with the WMS system, UPS, FedEx, and USPS systems. • Must be well organized and efficient with order processing and receipt processing • Positive interaction with employees & customers • Demonstrate sound judgment when interacting with customers • Must be punctual and meet all deadlines. • Ability to handle fluctuating workload, prioritizing workload, and multi-tasking. • Demonstrate excellent math skills • Demonstrate excellent email writing skills. • Follow instructions and finish assignments before deadlines and cutoffs. • Perform all filing duties on a daily basis. • Maintains a clean, neat, and organized work area. • Follows written SOP process steps when performing their job. • Must be punctual and have a neat appearance. • Must show good judgment when handling situations that arise. • Be personable and professional. • Promotable to other positions in the company. • Safety: Respond to safety-related incidents in the capacity in which you are trained. • Other duties as assigned by Management required-skills: Essential Functions Demonstrate proficiency with computer software programs including MS Office (Word, Outlook, Excel). Competently use WMS systems as well as UPS, FedEx, and USPS platforms. Efficiently manage order processing and receipt processing. Maintain positive interactions with employees and customers. Exercise sound judgment when interacting with customers. Be punctual and consistently meet deadlines. Handle fluctuating workloads by prioritizing tasks and multi-tasking effectively. Apply strong math skills in daily responsibilities. Write clear, professional emails. Follow instructions and complete assignments before deadlines and cutoffs. Perform daily filing duties. Maintain a clean, neat, and organized work area. Adhere to written SOP process steps when performing tasks. Present a neat appearance and demonstrate punctuality. Show good judgment when handling unexpected situations. Be personable, professional, and a strong team player. Demonstrate potential for promotion to other positions within the company. Respond appropriately to safety-related incidents within the scope of training. Perform other duties as assigned by management. ? Qualifications Strong organizational skills with attention to detail. Ability to work independently and collaboratively. Excellent communication skills, both written and verbal. Professional demeanor and customer-focused attitude. Flexibility to adapt to changing priorities.

Created: 2025-11-13