Patient Accounting Coordinator Lead

Current Employees and Students :If you are currently employed or enrolled as a student at The Ohio State University, please log in to to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Patient Accounting Coordinator LeadDepartment:Health System Shared Services | Patient AccountingScope of PositionThe Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.Position SummaryPatient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.Minimum Education RequiredHigh School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.Preferred:Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role; 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer; 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel; Demonstrated interpersonal, verbal & written communication skills; Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate; Works independently and collaboratively with others, and identifies opportunity for new work; Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy; Critical thinking/problem solving skills; Manages tasks, routes appropriately without involvement of supervisor; Ability to multi-task and independently prioritize tasks; Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions; Assist in special projects assigned by management; Provide assistance, coaching and training to staff members, including new hires; Experience with managing daily assignments of other staff as well as providing performance feedback; Knowledge of Epic, or other EMR, preferred Explore our extensive benefits . Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.

Created: 2025-11-14