Customer Solutions Representative

Job Title:Customer Solutions Representative Job Location- Irwindale, CA (Remote) Duration- monthsAs a Customer Solutions Representative , you will play a critical role in validating customer account information using SAP and program databases such as PV, SBP, and MAR. Your responsibilities will include reviewing submitted MSA applications for completeness and accuracy, ensuring all model numbers, diagrams, and authorization forms are correct.You will identify and document any deficiencies and escalate unclear or complex cases to program leads as needed. Once applications are approved, you will issue service orders and track installation status in PCI and PowerClerk systems.Your role involves responding to inquiries regarding application status, eligibility, and installation timelines. You will conduct outreach to customers and contractors to resolve issues and gather missing documentation while maintaining professional and empathetic communication, particularly during escalations or when handling sensitive matters.Collaboration is key in this role as you work with program managers, meter technicians, and operations teams to ensure smooth application flow and installation scheduling. You will support senior specialists with administrative tasks and program-related reporting.Participation in team meetings and contributing to process improvement discussions is expected. You will use Microsoft Excel and other tools to track application statuses, service orders, and customer interactions. Additionally, you will generate reports and perform basic data analysis to support program performance and backlog resolution.Required Skills/Attributes Proven ability to manage high-volume clerical tasks with accuracy and efficiency. Comfortable working in a dynamic, high-pressure environment with frequent changes. Strong communication skills and experience in customer-facing roles. Proficiency in SAP and Microsoft Office Suite, especially Excel. Desired Skills/Attributes Familiarity with MSA application workflows, including SBP, MAR, and PCI systems. Prior experience in customer generation, billing operations, or interconnection programs. Understanding of service order lifecycle and meter installation processes.

Created: 2025-11-14