Customer Navigator

Weekend Customer Navigator u2013 Be the Friendly Face of Patient Care Location: Onsite in Palo Alto, CA Schedule: Saturday & Sunday 11:30 AM u2013 8:00 PM or 3:30 PM u2013 12:00 AM Contract Duration: Through May 2, 2026 Pay Range for this role is $23.00 to $26.25 per hour DOE Do you love helping people and making someoneu2019s day just a little better? Weu2019re looking for a Customer Navigator u2014 a warm, energetic, and compassionate individual who thrives on creating exceptional experiences for patients, families, and visitors. As a Customer Navigator , youu2019ll be the go-to guide for anyone stepping into our facility or calling in for assistance. Whether youu2019re helping guests find their way, coordinating appointments, arranging transportation, or simply offering a reassuring presence u2014 youu2019ll play a vital role in creating a positive, caring environment. What Youu2019ll Be Doing + Be the welcoming face that greets patients, families, and visitors with professionalism and warmth. + Provide navigation and concierge-style support throughout the hospital and clinics. + Schedule and manage appointments, assist with services, and connect patients with the right departments. + Communicate clearly, calmly, and compassionately u2014 even in high-volume or stressful situations. + Collaborate with volunteers and staff to ensure every guest has a smooth, supportive experience. What Weu2019re Looking For + A people-focused professional with 1+ year of healthcare or customer service experience (hospitality, retail, banking, concierge, etc.). + Someone who stays calm under pressure and can problem-solve with empathy. + Comfortable using basic computer programs (Windows, Word, Excel); experience with EPIC is a plus. + Excellent communication and interpersonal skills with sensitivity to diverse backgrounds and needs. Education + High school diploma or GED required. Why Youu2019ll Love It Here + Make a difference every shift by helping patients and families feel supported and cared for. + Join a collaborative, mission-driven team dedicated to exceptional service. + Enjoy a consistent weekend-only schedule u2014 perfect for work-life balance or students seeking meaningful work experience. + This is a contract opportunity through May 2, 2026 u2014 a great way to build healthcare experience in a world-class setting Ready to be the calm, caring guide who helps others feel at ease? Apply today and bring your people skills to a role that truly matters. Pay Details: $23.00 to $26.25 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2025-11-15