Field Service Technician I - Raleigh, NC

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeku2019s prestigious 2025 Top 100 Global Most Loved Workplacesu00ae list. Want to Earn on Your Terms Become a Field Service Technician I with NCR Atleos Today Who Are We? NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions to clients worldwide. We are committed to delivering exceptional service, fostering satisfaction and empowering our employees to thrive in a collaborative, fast-paced, and self-driven environment. Why Join Us? Are you a hands-on problem solver with a passion for learning? But never worked on an ATM before. No Problem With little or no prior relevant work experience, we will provide you with the training you need to perform basic troubleshooting to service, and maintain ATMs, so you can start your career with NCR Atleos. With us youu2019ll embark on a rewarding career path where every day is an opportunity to grow, make an impact and connect with our customers. Whatu2019s in It for You? Hourly Rate: The hourly rate of pay is $14.00. Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed. u2022 Comprehensive Training: Learn everything you need with us, during the hands on -in the field trainingu2013 no prior ATM experience required. u2022 Career Growth Opportunities: Join a team where your success is our priority. u2022 Exciting Challenges: Solve real world problems while working in a variety of customer locations. u2022 Be Part of a Winning Team: Work with an industry leader that values their employees, innovation, teamwork and customer satisfaction. u2022 Control Your Take Home Pay: Your productivity drives additional earnings beyond your base rate of pay. Job Title: Field Service Technician I u2013 Raleigh, NC. As a Field Service Technician, you will; Represent the NCR Atleos brand by being the first line of response on-site at our customersu2019 locations. Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to. Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills. Most importantly, you will be responsible for providing consistent and clear communication using our service app to maintain customer satisfaction. What youu2019ll do as a Field Service Technician I: u2022 Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1. u2022 Complete NCR Atleos specific Trainings and Certifications on our training website. u2022 Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone. u2022 Perform minor maintenance and repairs on ATMs, both indoors and outdoors. u2022 Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details. u2022 Maintain parts inventory and related records. u2022 Accurately reporting hours worked and miles driven daily. Basic Qualifications: u2022 Must reside in the specified geographic area. u2022 High School Diploma or equivalent. u2022 Must be authorized to work in the US. u2022 Possess a valid driveru2019s license and maintain a driving record that meets company requirements. u2022 Access to reliable transportation for work purposes. u2022 Familiarity and ability to use and operate an Android cell phone (company provided). u2022 Ability to perform essential functions of the job which include: o Prolonged travel during several hours of the workday, which includes inclement weather. o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance. u2022 Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size. u2022 This role requires proof of the following minimum insurance coverage. o Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident. o Property Damage Liability: Minimum of $100,000 per accident. Your offer of employment is contingent on you providing proof and maintaining the minimally required insurance, and failure to do so may result in the revocation of your employment offer or in the termination of your employment. Required Availability, Experience, and Skillset: u2022 You may be dispatched daily on a call-by-call basis or have a daily schedule. u2022 Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts. u2022 Must be able to safely work outside during all seasons with potential exposure to the elements. u2022 Must have a high level of personal integrity and work well with minimal supervision. u2022 Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge. u2022 Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure. Preferred Qualifications: u2022 An associate degree is preferred. u2022 Previous experience with NCR or similar equipment is preferred. Benefits: u2022 Medical Insurance u2022 Dental Insurance u2022 Life Insurance u2022 Vision Insurance u2022 Short/Long Term Disability u2022 Paid Vacation Apply today and take the first step toward an exciting future with us EEO Statement: NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. NOTE: Please review HR CMP Policy 420 concerning guidelines around internal employee transfers between roles.

Created: 2025-11-14