Front Office Manager - Outpatient Private Practice

Front Office Manager Opportunity at Diamond Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience!Are you a motivated and detail-oriented person who enjoys being the first face patients see when they walk in? If so, Diamond Physical Therapy wants to meet you! We are seeking a Front Office Manager to lead daily operations across our busy outpatient physical therapy clinics. This position is ideal for someone who enjoys managing people, organizing systems, and keeping a patient-focused environment running smoothly.Why Choose Diamond?At Diamond Physical Therapy, we help people acheive Real Results for Real People. For over 30 years, our locally-owned clinic has proudly served the Algonquin and Lake in the Hills communities with personalized, hands-on care. We are not corporate medicine - we're a patient-first practice that values relationships, teamwork, and professionalism. Learn more at dptrehab.com.What You Will DoBe A Team LeaderOversee daily front-office operations, including scheduling, check-in/out, and communications.Supervise, train, and mentor front-desk staff while promoting accountability and teamwork.Partner with Clinic Directors to align priorities, support performance reviews, and assist with hiring.Provide Operational OversightEnsure accurate scheduling, insurance verification, and billing coordination with the central team.Track and report key metrics (new patients, no-shows, collections, A/R) to identify improvement opportunities.Manage office supplies, vendors, and facility needs while maintaining compliance with HIPAA, OSHA, and clinic policies.Review daily collections, approve payroll/timecards, and communicate operational trends to leadership.CollaborateAlign administrative workflows with clinical operations to support seamless patient care.Partner with RCM, Payroll, and leadership to ensure revenue accuracy and compliance.Participate in leadership meetings and contribute to continuous workflow improvement.Provide A Positive Patient ExperienceFoster a warm, professional, and patient-centered environment.Ensure every interaction reflects empathy, efficiency, and high-quality service.Resolve escalated patient issues promptly and support team efforts to achieve strong satisfaction and retention.Who You AreA Natural Leader: You motivate and mentor others with clarity and compassion. You know how to bring out the best in your team while holding high standards for quality and consistency.Detail-Oriented & Operationally Minded: You have a sharp eye for accuracy in scheduling, insurance verification, and billing coordination. You’re comfortable monitoring KPIs and using data to drive improvements.Collaborative Communicator: You build strong relationships with clinical staff, billing teams, and leadership, ensuring alignment across all departments.Adaptable Problem Solver: You stay calm under pressure, handle challenges with professionalism, and pivot quickly when priorities shift.Patient-Centered Professional: You understand that a welcoming smile and an efficient process are the foundation of excellent care — and you model that every day.Driven by Growth: You’re eager to improve systems, support your team’s development, and play an active role in shaping a positive, efficient clinic culture.Qualifications3+ years of healthcare office management or lead adminstrative experience, requiredStrong computer skills are necessary; EMR/EHR experience is highly preferredPrior experience in a physical therapy, chiropractic, or outpatient medical setting, highly preferredExperience managing or training front-office teamsExcellent communication, organization, and problem-solving abilitiesDetail-oriented, proactive, and adaptableA professional, positive demeanor with strong leadership instinctsUSD $50,000.00 - USD $60,000.00 /Yr.

Created: 2025-11-17