IT Support Specialist

Responsible for maintaining operational status of Intel-based desktop computer hardware and software.Installs and supports PC hardware, PC operating system software and PC software packagesAssists users with PC, network, and phone problems (hardware and software)Orders and installs PC peripheral equipmentAssists Network Analyst with project management, resource planning and system monitoring and troubleshootingDevelops and maintains documentationContinually searches for ways to improve processes or reduce costsKeeps up to date and assesses computer technology trends by maintaining affiliations with successful companies who practice effective desktop management, attending educational workshops, reviewing professional publications, and participating in professional associationsOther duties as assignedEducation & Experience:Two-year degree in networking, technology, business, or related field is preferredAt least 2 years of PC troubleshooting experienceSkills and Abilities:Must have strong PC hardware/software knowledgeStrong time management skills and ability to handle multiple priorities at onceAbility to communicate effectively and establish effective working relationshipsAbility to effectively troubleshoot and strong problem-solving skillsSelf motivated and able to work with minimal supervisionStrong service orientation and customer service skillsAlliance Team Members Demonstrate DRIVE:Dedicated: Follows through on commitments. Strongsay/do.Respectful: Acts with integrity andvaluesdiverse perspective.Innovative: Always looking for a better way;leadschange.Versatile: Adapts quickly to changing circumstances. Demonstrates agility.Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 2025-10719Full-Time

Created: 2025-11-17