Patient Service Specialist

Patient Service SpecialistCrystal Lake, ILLooking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. This employee will need to be able to fulfill 40hrs/wk in order to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate. Location: 1095 Pingree Rd, Suite 209, Crystal Lake IL 60014Position Type: Part TimeSchedule: Monday-Friday, 1-2 evenings until 6:15-7pmCompensation: Hourly Rate - $19.00 - $21.00/hour based on experienceWhen patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.Check out the video below for additional insight into the work of our Patient Service Specialists!ResponsibilitiesGreet and register patients and provide information about what to expect during their visit and information about their next appointment as they check outSchedule patient appointments in person and via phoneCollect co-pays from patients, manage payer approvals and conduct insurance authorizations and verificationsRegular communication with parties such as therapists,insurance companies, attorney offices, translation companies, market operational leaders and business development teamQualificationsMinimum Qualifications:High School Diploma or GED required1 Year of Front Desk ExperiencPreferred Qualifications:1 Year of Medical Office ExperiencePhysical Requirements:Ability to communicate clearly and professionally with co-workers and patientsAbility to multi-task phone, computer, and in-person interactionsAbility to use computer scheduling software (with appropriate training)Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directionsAppropriate manual dexterity to enable typing (including 10-key)and mouse usethroughout a work day/shiftAbility to walk, stand, bend, and reach consistently throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsGo Anywhere with Us! 1900 centers in 39 states offering internal movementEqual Opportunity Employer/including Disabled/Veterans

Created: 2025-11-19