Branch Operations Supervisor

The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facilityu2019s key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates Essential Functions: Operational Excellence u2022 Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed. u2022 Identifies and resolves equipment issues u2022 Identifies and assists in implementing process improvements or new processes launched from corporate u2022 Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks u2022 Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates u2022 Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries Team Leadership u2022 Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations u2022 Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback u2022 Conducts team huddle, including safety topics, upcoming events and demand for the day u2022 Works with associates to build a work environment of engagement and inclusion u2022 Makes recommendations in the candidate selection process for nonexempt roles u2022 Helps associates on the team transition through change u2022 Leads the onboarding and training process for associates u2022 Communicates and builds partnerships with cross functional teams Manager-on-Duty (as scheduled) u2022 Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment u2022 Regularly walks the branch, observing associates working safely and meeting production guidelines u2022 Responsible for executing opening and closing procedures u2022 Validates associates are working safe and free of clutter u2022 Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders Requirements: u2022 Bacheloru2019s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent experience u2022 Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback u2022 Experience supporting or participating in the process of training, mentoring, and developing associates u2022 Basic math and reading comprehension skills u2022 Basic computer skills, including working knowledge of Microsoft Office u2022 Proven record of complying with safety requirements Preferences: u2022 Experience building a culture of safety among subordinates and peers u2022 Experience working with and communicating to next level leadership u2022 Experience with software applications such as Microsoft Office and/or a Warehouse Management System u2022 Bi-lingual skills, if applicable to the facility _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. 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Created: 2025-11-20