Supervisor, Revenue Cycle

At CVS Health, weu2019re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nationu2019s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues u2013 caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary As a Supervisor for the Enteral Accounts Receivable (A/R) department, you will be responsible for providing leadership for assigned Patient Financial Services (PFS) teams. You will oversee a team of A/R representatives that are responsible for contacting payers to collect on unpaid claims in a timely and accurate manner, researching and resolving payment variances, and managing the accurate and timely filing of claims within payer function group. Additional responsibilities of the Accounts Receivable Supervisor include: + Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities + Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract + Assist management with meetings with key payers to discuss reimbursement issues and payer publication notices affecting claims processing changes + Ensure daily reconciliation of electronic claim files + Maintain productivity and quality standards of all PFS functions + Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval + Maintain compliance with government reimbursement programs + Suggest changes to department policies and procedures as appropriate + Work with management to complete disciplinary action as required + Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed + Complete annual performance reviews for employees and provide timely feedback + Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities + Develop and maintain u201csuper useru201d capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department + Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and

Created: 2025-11-24